Hospitality Food Host

ISS; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facility management company in Luton seeks a Hospitality Assistant to enhance guest experiences through attentive service, effective communication, and problem-solving skills. The ideal candidate will assist in daily hospitality operations, engage with guests, and collaborate with team members to ensure seamless service delivery. Strong customer service and organisational skills are essential for this role.

Qualifications

• Proven ability to deliver fantastic customer service with a professional, welcoming, and approachable manner.
• A social personality with the confidence to engage effectively with a wide range of people.
• Comfortable working as part of a team, while also able to take initiative and work independently when required.
• Strong verbal and written communication skills to interact clearly with both guests and colleagues.
• Ability to manage multiple tasks, stay organised, and prioritise effectively in a fast-paced environment.
• Quick thinker with a proactive approach to addressing guest concerns and operational challenges.

Responsibilities

• Assist with the daily operations of hospitality services, maintaining high standards of service and cleanliness.
• Engage with guests to understand their needs and provide personalised, attentive support.
• Collaborate with team members to ensure seamless service delivery across departments.
• Monitor and manage inventory and supplies, keeping all areas well-stocked and organised.
• Handle guest inquiries and complaints with professionalism and a solutions-focused approach.
• Participate in ongoing training sessions and share feedback to continuously improve service quality.

Skills

Customer Service Excellence

Interpersonal Skills

Teamwork & Independence

Technical Proficiency

Communication Skills

Organisational Skills

Problem-Solving Skills

Tools

MS Office

Job description

We are seeking a dedicated Hospitality Assistant to join our team at ISS UK, Leonardo Luton. In this pivotal role, you will enhance guest experiences through attentive service, clear communication, and a proactive approach to problem-solving.

You will be central to the smooth delivery of our hospitality services, while helping to create a warm and welcoming environment for all guests.

The Role

1. Assist with the daily operations of hospitality services, maintaining high standards of service and cleanliness
2. Engage with guests to understand their needs and provide personalised, attentive support
3. Collaborate with team members to ensure seamless service delivery across departments
4. Monitor and manage inventory and supplies, keeping all areas well-stocked and organised
5. Handle guest inquiries and complaints with professionalism and a solutions-focused approach
6. Participate in ongoing training sessions and share feedback to continuously improve service quality

Key Skills

• Customer Service Excellence: Proven ability to deliver fantastic customer service with a professional, welcoming, and approachable manner
• Interpersonal Skills: A social personality with the confidence to engage effectively with a wide range of people
• Teamwork & Independence: Comfortable working as part of a team, while also able to take initiative and work independently when required
• Technical Proficiency: Experience using relevant systems such as MS Office and email platforms
• Communication Skills: Strong verbal and written communication skills to interact clearly with both guests and colleagues
• Organisational Skills: Ability to manage multiple tasks, stay organised, and prioritise effectively in a fast-paced environment
• Problem-Solving Skills: Quick thinker with a proactive approach to addressing guest concerns and operational challenges

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to [website].

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.