Hospitality Experience Leader (Hiring Immediately)

JR United Kingdom; Maidstone; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their Maidstone restaurant. This role emphasizes fostering a positive work culture while ensuring exceptional guest experiences. You will be responsible for coaching and developing your team, managing financial operations, and creating an inclusive environment. With a focus on personal and professional growth for your team, this position offers a unique opportunity to make a significant impact in a thriving hospitality setting. Join this forward-thinking company and be part of a journey that nourishes both body and soul.

Benefits

Bonus scheme – up to £8,000 annual bonus

Access up to 30% of earnings before payday via Wagestream

Private medical insurance

Free on-shift food and 50% off outside work

Family-friendly policies

Early access to new menus

Wagamama parties with VIP guests

Recognition through nationwide programme

Pension scheme

Gym memberships

Qualifications

• Strong leadership skills with a focus on team development and inclusivity.
• Proven financial acumen and strategic thinking in a hospitality setting.

Responsibilities

• Inspire and develop your team to deliver exceptional service.
• Manage financial aspects including budgeting and inventory.

Skills

Emotional Intelligence

Leadership Skills

Financial Acumen

Team Building

Problem Solving

Job description

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Hospitality Experience Leader (Hiring Immediately), Maidstone

Client: wagamama

Location: Maidstone, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

General Manager | Full Time

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants, we are looking for a General Manager to join us on our journey to nourish both body and soul.

The Role:

As a General Manager, you will inspire your team to deliver exceptional service, maintain high standards, and drive restaurant performance. You will coach and develop your team to achieve their best while ensuring excellent results.

Key Responsibilities:

• Foster a positive and inclusive work culture through emotional intelligence, inspiration, and effective delegation. Provide training, coaching, and mentorship to develop emerging leaders.
• Ensure every guest interaction reflects exceptional service by personal effort and empowering your team.
• Manage financial aspects including budgeting, inventory, labour, and marketing. Use data analysis to inform business decisions and promote continuous improvement.
• Recruit, develop, and nurture your team, supporting their personal and professional growth.
• Create an inclusive environment where team members feel respected and valued, enabling them to thrive.
• Be a proactive problem solver, capable of quick decision-making.

We’d Love to Hear From You If You:

• Prioritize a positive, inclusive work culture and demonstrate emotional intelligence and leadership skills.
• Are dedicated to delivering excellent guest experiences and empowering your team.
• Possess strong financial acumen and strategic thinking.
• Focus on team building and development.
• Value creating an environment of respect and belonging.
• Are a forward-thinking, quick decision-maker.

What’s In It For You:

• Bonus scheme – up to £8,000 annual bonus
• Access up to 30% of earnings before payday via Wagestream
• Private medical insurance
• Free on-shift food and 50% off outside work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• Early access to new menus
• Wagamama parties with VIP guests
• Recognition through our nationwide programme

Additional benefits include pension scheme, holiday allowance, training, cycle to work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama

Wagamama proudly participates in the Disability Confident scheme.