Hospitality Experience Leader (Hiring Immediately)

JR United Kingdom; Ipswich; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their vibrant team in Ipswich. This role offers the opportunity to inspire a culture of excellence and inclusivity while delivering outstanding guest experiences. As a General Manager, you'll utilize your financial acumen and leadership skills to drive performance, coach emerging leaders, and create a thriving work environment. With a strong emphasis on team development and a commitment to exceptional service, this role is perfect for those who are proactive problem solvers and dedicated to fostering growth. Join a dynamic team where your contributions will make a real impact!

Benefits

Bonus scheme – up to £8,000 annually

Access to earnings before payday

Private medical insurance

Free food on shift

50% off food outside work

Family-friendly policies

First to try new menus

Wagamama parties

Long service awards

Gym memberships

Qualifications

• Strong financial skills, including budgeting and inventory management.
• Proven leadership abilities with a focus on team development.

Responsibilities

• Inspire and lead the team to exceed guest expectations.
• Drive restaurant performance and maintain high service standards.

Skills

Leadership

Financial Management

Coaching

Problem Solving

Team Development

Job description

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Hospitality Experience Leader (Hiring Immediately), Ipswich

Client: Wagamama

Location: Ipswich

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and appreciate personality over perfection. We are looking for a General Manager to lead our team and continue our journey to nourish both body and soul.

The role:

As a General Manager, you will inspire your team to exceed guest expectations, maintaining high standards. You will coach and develop your team, drive restaurant performance, and deliver excellent results.

Requirements:

• Prioritize creating a positive, inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at training, coaching, and mentoring emerging leaders.
• Dedicate yourself to delivering exceptional guest experiences, ensuring every interaction reflects top-tier service and empowering your team with the necessary skills and mindset.
• Possess strong financial skills, including budgeting, inventory and labor management, and strategic marketing. Use data analysis to inform business decisions and foster continuous improvement.
• Focus on building and nurturing your team from recruitment through ongoing development, supporting personal and professional growth.
• Value creating an inclusive environment where your team feels respected and belongs, enabling them to thrive in their roles and careers.
• Be a forward-thinking problem solver, capable of quick decision-making and adaptability.

We’d love to hear from you if you:

• Prioritize a positive, inclusive work culture and excel in leadership and mentorship.
• Are committed to delivering outstanding guest experiences.
• Have strong financial acumen and strategic thinking skills.
• Focus on team development and fostering growth.
• Value inclusivity and respect within your team.
• Are a proactive problem solver.

What’s in it for you:

• Bonus scheme – up to £8,000 annually
• Access up to 30% of earnings before payday with Wagestream
• Private medical insurance
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• First to try new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide 'Love Above the Door' legend

Additional benefits include pension scheme, holiday, training, cycle-to-work scheme, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of Disability Confident.