Hospitality Co-Ordinator - University of Oxford

Compass Group; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading catering and support services provider in the UK is looking for a hospitality support professional in Oxford. This role involves managing communication with clients, processing bookings, and ensuring excellent customer service. Applicants should demonstrate strong organizational skills and a commitment to providing top-notch hospitality support.

Benefits

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards for spending

Wellness classes

Share discounts

Qualifications

• Experience in customer service roles is preferred.
• Ability to manage multiple inquiries efficiently.
• Familiarity with hospitality or catering services is advantageous.

Responsibilities

• Serve as first contact for hospitality inquiries.
• Process hospitality bookings and manage client accounts.
• Ensure timely responses to emails and phone calls.

Skills

Customer Service

Communication

Account Management

Tools

Planon

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards for spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Main duties:

• Serve as the first point of contact for hospitality inquiries
• Handle incoming sales and hospitality enquiry calls
• Support the Hospitality Team
• Manage client liaison and account management
• Process hospitality bookings and related finances
• Perform departmental administration and filing

More about the role:

Daily duties:

• Prepare weekly function sheets and update CPU clipboards daily
• Update event consumptions within 24 hours
• Maintain the daily event calendar with new enquiries and updates
• Add new enquiries to the hospitality pipeline tracker and update accordingly
• Record confirmed events in Planon
• Manage hospitality emails, ensuring responses within 24 hours
• Handle hospitality phone inquiries
• Collaborate with Dispatch and Hospitality Supervisors to meet delivery and customer requirements

Sales and Marketing:

• Deliver excellent customer service and communication
• Prepare quotations for Occasions and Only at Oxford brands
• Assist in creating pitches and designs
• Manage the Only at Oxford Instagram and Twitter accounts

Finance:

• Ensure all events are recorded in Planon
• Monitor and update consumption data
• Complete Nexus labour and stock documentation
• Track uniforms, conduct stock takes, and manage purchasing

About Us

Part of Compass Group UK&I, Chartwells is a leading catering and support services provider to the education sector. For over 25 years, we have focused on helping students build strong bodies, sharp minds, and lead healthy lives. We serve millions of nutritious meals weekly across primary and secondary schools, colleges, and universities across the UK.

Job Reference: com/2606/94372001/52469556/SU #Universities

At Compass Group UK&I, we are committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to grow. We celebrate diversity and aim to create a culture where all team members feel valued, empowered, and able to reach their full potential.