Hospitality Co-Ordinator - Oxford

Chartwells; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of catering and support services, Chartwells seeks a Hospitality Coordinator in Oxford to manage hospitality enquiries, support client relationships, and ensure smooth operation of events. This role offers exposure to diverse responsibilities from account management to finance, contributing to a vibrant hospitality team.

Benefits

Contributory pension scheme

Career development programmes

Digital GP access

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards on spending

Wellness and exercise classes

Qualifications

• Experience in hospitality or customer service settings.
• Proficient in managing inquiries and bookings.
• Strong organizational skills for event management.

Responsibilities

• Handle hospitality enquiries as the first point of contact.
• Manage incoming sales and hospitality enquiry calls.
• Support the Hospitality Team and perform departmental administration.

Skills

Customer service

Communication

Account management

Sales

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Discounts on groceries at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Main duties:

• Handle hospitality enquiries as the first point of contact
• Manage incoming sales and hospitality enquiry calls
• Support the Hospitality Team
• Client liaison and account management
• Process hospitality bookings and related finances
• Perform departmental administration and filing

More about the role:

Daily duties:

• Prepare weekly function sheets and update CPU clipboards daily
• Update event consumptions within 24 hours
• Maintain the daily event calendar with incoming enquiries
• Add new enquiries to the hospitality pipeline tracker and update regularly
• Record confirmed events in Planon
• Manage hospitality emails and respond within 24 hours
• Handle hospitality phone inquiries
• Coordinate with Dispatch and Hospitality Supervisors to meet delivery and customer requirements

Sales and Marketing:

• Provide excellent customer service and communication
• Prepare quotations for Occasions and Only at Oxford brands
• Assist in creating pitches and designs
• Manage the Only at Oxford Instagram and Twitter accounts

Finance:

• Ensure all events are recorded in Planon
• Monitor and update consumption data
• Complete Nexus labour and hospitality stock documentation
• Track uniforms, conduct stock takes, and handle purchasing

About Us

Part of Compass Group UK&I, Chartwells is a leading provider of catering and support services to the education sector. For over 25 years, we've focused on helping students build strong bodies, sharp minds, and lead healthy lives. We serve millions of nutritious meals weekly across primary and secondary schools, colleges, and universities in the UK.

Job Reference: com/2606/94372001/52469556/SU #Universities

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities for career advancement. We celebrate diversity and aim to create a workplace where all team members feel valued, empowered, and able to thrive.