Hospitality Client Relationship Manager

Disengage Creative Development; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury clothing design company in Leeds is seeking an experienced Account Manager to cultivate client relationships and oversee project execution. You will be the main contact for high-end clients and collaborate with internal teams to ensure quality service. The ideal candidate has over 2 years in a related industry and exceptional project management skills. This position offers competitive benefits including private health insurance and discretionary bonuses.

Benefits

Private Health Insurance

Season Ticket Loan (optional)

Discretionary performance bonus

24 days paid holiday + UK Bank Holidays

Birthday off

Team socials

Auto-enrolment pension

Qualifications

• 2+ years of experience in luxury fashion, hospitality, or a related client-facing industry.
• Exceptional communication and project management skills.
• Detail-oriented with a sharp eye for design.

Responsibilities

• Act as the primary point of contact for high-end clients.
• Lead coordination and execution of international uniform installations.
• Work alongside the Head of Commercial to define sales strategies.

Skills

Client relationship management

Communication skills

Project management

Proactive attitude

Attention to detail

Job description

Were looking for an experienced, commercially minded Account Manager to join our award-winning, luxury clothing design company.

For over 25 years, weve designed iconic uniforms for world-class hospitality brands including Claridges, Four Seasons, The Ritz-Carlton, Nobu, and Raffles.

In this client-facing role, youll drive new business, grow long-

term partnerships, and represent our brand to high-end clients globally. Youll work closely with the Head of Commercial and internal teams in a fast-paced, creative environment.

Key ResponsibilitiesClient Relationship Management

• Act as the primary point of contact for high-end clients, managing their journey from initial consultation through to final delivery and aftercare
• Oversee order processing, client fittings, and ensure timely deliveries across both UK and international markets
• Collaborate with internal teams (Design, Production, Operations) to deliver a seamless, high-quality client experience at every stage
  
  

Account Management & Commercial Strategy

• Work alongside the Head of Commercial to define SMART goals and implement sales strategies that drive business growth
• Build and maintain strong, long-term relationships with key stakeholders (internal and external)
• Uphold exceptional service standards across your client portfolio, continuously identifying opportunities for improvement and added value
  
  

Project Execution

• Lead the coordination and execution of international uniform installations, press events, sample presentations, and client photo shoots
• Manage the full lifecycle of client projectsfrom quotes and purchase orders to final delivery and post-project analysis (including SWOT reviews)
• Monitor logistics, shipments, and production timelines to ensure projects are delivered on time and to the highest standards
  
  

What You Need To Succeed

• 2+ years of experience in luxury fashion, hospitality, or a related client-facing industry.
• A self-starter with a proactive, can-do attitude and a high level of professionalism.
• Exceptional communication and project management skills you know how to juggle multiple tasks without dropping the ball.
• Detail-obsessed with a sharp eye for design and brand storytelling.
• Comfortable navigating fast-paced, ever-changing environments you thrive under pressure.
• Confident presenting to high-profile clients and pitching creative concepts.
• Able to travel internationally and work flexibly to meet client needs and attend events
  
  

Benefits

• Private Health Insurance
• Season Ticket Loan (optional)
• Discretionary performance bonus
• 24 days paid holiday + UK Bank Holidays
• Your birthday off because you deserve it!
• Team socials (we love to celebrate success!
• Auto-enrolment pension
  
  

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