Hospitality Bar Staff

Constellation View All Jobs; Birmingham; On-site; GBP 12,398,000 - 16,531,000; Full time

Job summary

Constellation is seeking experienced Hospitality Bar Staff to deliver first-class service during matchdays and special events. You will serve a range of alcoholic and non-alcoholic beverages, handle tills and cash where required, and keep bars clean, stocked and presenting the highest standards.

Applicants must be 18+, have previous bar experience in pubs, restaurants or nightclubs, and show confident product knowledge, teamwork and a passion for customer service.

Qualifications

• Experience in hospitality or bar roles.
• Age 18 or over.
• Knowledge of beers, wines, spirits and soft drinks.
• Understanding of glassware and service standards.
• Promoting 0% and low-alcohol options.

Responsibilities

• Deliver friendly, professional bar service to hospitality guests.
• Prepare and serve a wide range of drinks.
• Answer guest queries with product knowledge.
• Promote drinks to enhance guest experience.
• Keep bars clean, stocked and presentable.
• Operate tills and handle cash as required.
• Maintain high hygiene and food safety standards.
• Follow COSHH and health & safety policies.
• Work with the hospitality team to deliver a great matchday experience.

Skills

Customer service

Cash handling

Alcohol service

Communication

Hygiene & safety

Teamwork

18+ eligible

Tools

POS system

Job description

We're looking for experienced Hospitality Bar Staff who can provide first-class service to our guests while working in the exciting atmosphere of matchdays and special events. What you'll be doing:

• Delivering friendly, professional and efficient bar service to our hospitality guests.
• Preparing and serving a wide range of alcoholic and non-alcoholic beverages.
• Demonstrating excellent product knowledge and confidently answering guest queries.
• Recommending and promoting drinks to enhance the guest experience.
• Ensuring bars remain clean, well-stocked and presented to the highest standards.
• Accurately operating tills and handling cash where required.
• Maintaining exceptional standards of hygiene, cleanliness and food safety.
• Following all company and unit policies relating to Health & Safety, Hygiene, Manual Handling and COSHH.
• Working collaboratively with the wider hospitality team to deliver an outstanding matchday experience.
• You must be aged 18 or over.
• Comfortable serving and working with alcohol.
• Previous bar experience in a pub, restaurant or nightclub is essential.
• A good understanding of different beers, wines, spirits, soft drinks and premium beverages.
• Knowledge of the correct glassware for a variety of drinks.
• An understanding of the importance of offering and promoting 0% and low-alcohol alternatives to suit all guests.
• A positive attitude, excellent communication skills and a passion for customer service.
• Able to remain calm and professional in a busy, fast-paced environment.