Hospitality Assistant Village

St Monica Trust; Scotland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dedicated care provider in Scotland seeks a Hospitality Assistant to deliver excellent food and drink services in a warm and inviting village cafe. Responsibilities include serving customers, maintaining cleanliness, and assisting in catering operations. The ideal candidate should possess strong customer service skills, food hygiene knowledge, and be a team player. Opportunities for training and career development are available.

Benefits

Career development opportunities

Training provided

Qualifications

• Knowledge and experience of good food hygiene practices.
• Knowledge of health and safety principles.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Provide food and drink service in the village cafe.
• Maintain cleanliness and hygiene in the food service area.
• Work collaboratively as part of a catering team.

Skills

Customer service skills

Communication skills

Food hygiene knowledge

Education

Good standard of general education

Tools

EPOS system

Job description

Hours: 8 hours per week - Saturday and Sunday

Hourly rate: GBP12.60 per hour

Job Purpose

The Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village cafe.

Key Results

• Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks. Builds a rapport with residents.

• Provides a caf??/barista service in the village restaurants.

• Serves customers using the EPOS.

• Responsible for day-to-day cleanliness, hygiene and washing up after a food service.

• Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes waste.

Skills and Experience

Communication

• Write notes and messages - numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well- being and Values

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Collaborate with residents - tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).
• Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Flexible style, stepping in to support team members when required, including on other sites.

Other Skills and Qualifications

Essential

• Knowledge and experience of good food hygiene practices

• Knowledge of health and safety principles

• Good standard of general education

Desirable

• Barista trained

• Food hygiene qualification level 2

• Diploma (or NVQ) level 1 Catering/Food Service or equivalent

• Experience working in a busy caf??/restaurant environment

• Experience of working with older people

• Experience using an EPOS

Additional Information

• Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The role

Being in one of our catering teams means you'll be providing hot, healthy and satisfying food not only for residents, but also for visitors and your fellow colleagues. Within the catering team there are a range of roles, including head chefs, sous chefs, commis chefs, catering assistants and hospitality support workers.

Training and development

There is plenty of opportunity to perfect your skills, and plenty of room for career development and a chance to work your way up the ranks within the catering team.