Hospitality Assistant (Monday to Friday, £28.9k)

BaxterStorey; London; On-site; GBP 29,000; Full time

Job summary

A hospitality services provider in London is seeking a Hospitality Assistant to provide excellent customer service and assist with event catering. Key responsibilities include setting up venues, serving food and beverages, and maintaining hygiene standards. Ideal candidates will possess strong communication and customer care skills, with the opportunity for career development in a dynamic team environment.

Benefits

Enrolment into the pension scheme

Up to 33 days annual leave

Access to discounts and communication portal

Employee assistance programme

Annual celebration event

Cycle to work scheme

Birthday off

Day off to volunteer

Qualifications

• Excellent product knowledge (food/beverage).
• Excellent communication skills.
• Takes the initiative.
• Excellent time management.
• Supportive / Team player.
• Strong presentation skills.
• Excellent customer care skills.

Responsibilities

• Provide friendly and professional customer service to clients and guests.
• Assist with the setup and arrangement of event venues.
• Help with the preparation and service of food and beverages.
• Work closely with the catering team for event logistics.
• Maintain cleanliness and hygiene standards.
• Assist with inventory control and stock levels.
• Respond to guest inquiries and resolve issues.
• Collaborate with teams for service delivery.
• Assist with post-meeting/event cleanup tasks.
• Attend location management meetings as required.
• Take responsibility for personal development and training.
• Attend to client or management requests.

Skills

Product knowledge (food/beverage)

Communication skills

Initiative

Time management

Team player

Presentation skills

Customer care skills

Job description

Company Description

BaxterStorey are looking for a Hospitality Assistant to join the team at one of our City Based locations.

As a Hospitality Assistant, you will be responsible for providing service excellences to our customers, guests and clients on events and daily deliveries.

As a Hospitality Assistant you will receive the following industry leading benefits:

• Enrolment into the BaxterStorey pension scheme
• Up to 33 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Annual celebration event
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice
  
  

Job Description

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.

Job Type: Full Time 40.00h

Salary: £28,995.20 per year + overtime

Monday to Friday

Responsibilities

• Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.
• Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.
• Help with the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained.
• Work closely with the catering team to coordinate meeting/event logistics, ensuring all aspects of the catering service are executed smoothly and efficiently.
• Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.
• Assist with inventory control, including monitoring stock levels, replenishing supplies, and reporting any discrepancies or shortages.
• Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.
• Collaborate effectively with the catering team, kitchen staff, and other departments to ensure seamless coordination and delivery of services.
• Assist with post-meeting/event cleanup tasks, including the removal of waste, packing equipment, and returning the venue to its original state.
• Attend all location management meetings as required
• Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager / General Manager and attend training courses as identified
• Attend to any reasonable request made by the client or BaxterStorey Management
  
  

Qualifications

• Excellent product knowledge (food/beverage)
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills
  
  

Additional Information

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Come be a part of the food revolution!

To find out more on the rich history of BaxterStorey, please visit our website at baxterstorey.com