Hospitality Assistant Manager

Sodexo; City of Westminster; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading catering service provider is seeking a Hospitality Assistant Manager for Emanuel School. The role involves delivering first-class hospitality services, managing events, and ensuring high standards of service. Ideal candidates should have hotel/event experience, strong leadership qualities, and excellent communication skills. This position offers a supportive work environment focused on team collaboration and continuous improvement.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Cycle to Work

Paid volunteering day

Qualifications

• Experience in a fast-moving operation with large volumes.
• Ability to work effectively as part of a team.
• Strong numeracy and PC/software literacy.

Responsibilities

• Deliver first-class hospitality experience at Emanuel School.
• Manage resources and promote teamwork within the catering team.
• Ensure compliance with safety regulations and company policies.

Skills

Hotel/Event experience

Strong leadership

Effective communication

Time management

Teamwork

Education

Relevant higher-level qualifications

Job description

Job Title: Hospitality Assistant Manager

Location: Emanuel School, Battersea Rise, London, SW11 1HS

Salary: £23,000 - £25,000 per annum

Working Hours: 35 hours per week, 5 days out of 7, Term Time Only - 37 weeks contract

Shift Pattern: The role will flex between early/mid and late shifts per shift - between 8am and 9pm with opportunities for overtime.

Benefits: Uniform provided, meal on duty plus Sodexo benefits.

Job Introduction

We are seeking a dynamic and experienced Hospitality Assistant Manager to deliver a front to back first-class hospitality experience to all Emanuel School stakeholders, both internal and external, to the client's satisfaction while maintaining cleanliness and hygiene at all times.

The successful candidate will work with the Contract Manager on the planning and delivery of events, including labour, food, and expenditure costs, for all internal and external events, some of which will fall outside of term time. You will be a visible and trusted Manager for Sodexo at Emanuel School by supporting the Catering Team to deliver all services across the school.

What you\'ll do

• Deliver a front to back first-class hospitality experience to all Emanuel School stakeholders, both internal and external.
• Take full accountability and be the point of contact for all hospitality events.
• Ensure all customers, pupils, and staff have a first-class experience with prompt and efficient service.
• Be service-focused and driven with demonstrable impeccable standards aligned to Sodexo policies.
• Support the Contract Manager and Head Chef in the day-to-day core food service offer.
• Plan for success by concentrating on attention to detail of both standards and service.
• Effectively manage the catering team to ensure exemplary hospitality services are provided.
• Manage resources and promote an ethos of teamwork and continuous improvement.
• Work with the Contract Manager to monitor team performance and support with training.
• Comply with Company and statutory regulations relating to safe systems of work.
• Undertake any reasonable tasks requested by the School and Sodexo.

What you bring

Essential:

• Hotel/Event experience and/or Education with experience of large volumes and directing teams.
• Ability to work in a fast-moving complex operation.
• Flexible approach to role.
• Strong level of literacy, numeracy, and PC/software literacy.
• Experienced leader in a similar large-scale environment.
• Highly effective communication and interpersonal skills.
• Clear and effective leadership style.
• Excellent time management and organisational skills.
• Positive attitude to self-development and willingness to learn.
• Strong ability to build professional partnerships and communicate at all levels.
• Ability to set high standards through continuous improvement.
• Ability to act on own initiative and work effectively as part of a team.

Desirable:

• Contract catering experience.
• Relevant higher-level qualifications in functional specialties.
• Experience of managing a large team.
• Knowledge of Safer Recruitment and working in educational establishments.

What we offer

• Mental health & wellbeing support.
• Employee Assistance Programme for personal, legal, and financial advice.
• 24/7 virtual GP & lifestyle rewards.
• Discounts for you & family.
• Financial tools & retirement plan.
• Cycle to Work & Paid volunteering day.

Ready to be part of something greater? Apply today!