Hospitality Assistant - Hyllden Heights-Hospitality

Oakland Care; Tonbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Hospitality Assistant to join their team. In this pivotal role, you will provide exceptional service to residents, assisting with meal service and ensuring a welcoming atmosphere. Your strong people and organizational skills will be essential as you work closely with care teams to enhance the residents' experience. This position offers a unique opportunity to make a meaningful impact in a luxurious care environment, where your efforts will help create a home-like atmosphere. If you are passionate about hospitality and enjoy making others feel valued, this role is perfect for you.

Benefits

Free meal per shift

Enhanced Bank Holiday pay

Increased Annual Leave

Cycle to Work scheme

Extra day off for milestone birthdays

Company sick pay

Refer a Friend Scheme

Recognition and staff appreciation initiatives

Long service awards

Qualifications

• Previous experience in a similar role within a luxurious setting.
• Customer-facing experience with internal & external stakeholders.

Responsibilities

• Assist with meal service in resident rooms or dining rooms.
• Maintain temperature records and ensure water jugs are filled.
• Support care teams and attend to residents' non-care needs.

Skills

People Skills

Organizational Skills

Customer Service

Education

Experience in Hospitality

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

Location: Hyllden Heights, Tonbridge Road, Hildenborough, Tonbridge TN11 9HJ

Hours: 40 hours per week

Pay: £12.60 per hour

Contract: Full-time/Permanent

Shift: Days

What do you need to succeed:

Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping, and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.

As a Hospitality Assistant, your key responsibilities will include:

• Assisting with meal service either in resident rooms or dining rooms.
• To ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• To maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the Bistro to ensure a professional offering, which is fully stocked.
• Attend to residents' “non-care” related needs i.e. Opening/Closing Curtains, changing TV channels etc.

To be successful in this role, you need to have/be:

Essential

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer-facing experience including building working relationships with internal & external stakeholders.

Personal Attributes:

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now!

If you’re ready to start your journey and make a difference, then don’t delay and apply today!