Hospitality Assistant

Elior; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the catering sector is seeking a Front of House Assistant. The ideal candidate should possess strong leadership skills and a passion for customer service excellence. This role offers a supportive working environment with numerous benefits, including a generous holiday allowance and a cycle-to-work scheme. The successful candidate will play a key role in maintaining service standards and ensuring client satisfaction.

Benefits

Employee Assistance Programme

Cycle-to-work scheme

Workplace pension

Life assurance (x2)

28 days holiday pro-rata

Birthday off

Qualifications

• Genuine interest in customer service excellence.
• Dedicated leader driven to advance their team.
• Previous catering experience is preferred.

Responsibilities

• Maintain high standards of service and cleanliness.
• Assist in organizing and executing service delivery.
• Ensure adherence to company policies and regulations.

Skills

Leadership

Customer Service

Conflict Resolution

Sales Driven

Job description

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Lexington Independents is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

We are looking for:

• Natural leadership skills who are able to understand every individual in their team, utilise their strengths, and develop them in areas where they require encouragement.
• A strong but flexible personality who is comfortable in an environment with conflicting needs and has a proactive approach to resolving conflict.

Job Description

Working Environment

Lexington Independents is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

We are looking for:

• Natural leadership skills who are able to understand every individual in their team, utilise their strengths, and develop them in areas where they require encouragement.
• A strong but flexible personality who is comfortable in an environment with conflicting needs and has a proactive approach to resolving conflict.

Job Description

Your key responsibilities as the Front of House Assistant will consist of:

• Maintain our high standards of service, production, presentation, and cleanliness.
• Assist in organising, delivering, executing, and following up on service, liaising with clients to meet specifications.
• Comply with all company policies, procedures, and statutory regulations, including health and safety, hygiene, and fire safety.
• Ensure that front of house staff are clear on their duties through schedules and team meetings.
• Ensure adherence to policies and procedural requirements of legislation and company standards to promote a professional and forward-looking approach.

Working Pattern

Any 5 out of 7 days.

Skills and Experience

The experience and knowledge we are looking for from the future Front of House Assistant include:

• Genuine interest in customer service excellence.
• A dedicated leader who is driven and passionate to advance their team.
• Financially minded and sales-driven.
• Previous catering experience and a desire to progress within the industry.

Benefits

This role comes with an Employee Assistance Programme, a cycle-to-work scheme, workplace pension, life assurance (x2), 28 days holiday – pro-rata (including Bank Holidays), increasing to 31 days after 2 years' service, along with great benefits for you and your family, and a day off for your birthday!