Hospitality Assistant

Sheffield Theatres Trust; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional arts organization in Sheffield is seeking enthusiastic Hospitality Assistants to join their Events & Hospitality team. This casual position involves delivering excellent customer service in fast-paced settings, including bars and cafes. Candidates must have a friendly attitude, some experience in hospitality, and flexible availability including weekends. The role offers casual hours with a pay rate of £12.60 per hour.

Qualifications

• Some experience in fast-paced hospitality environments.
• Strong communication and interpersonal skills with a guest-focused approach.
• Friendly, welcoming attitude and the ability to work as part of a team.
• Flexible availability, including weekends and during shows/events.

Responsibilities

• Provide friendly, welcoming, and efficient customer service in busy hospitality environments.
• Assist with setup, service and breakdown for events and shows as required.
• Represent Sheffield Theatres positively and maintain high standards of presentation and guest care.
• Collaborate with team members to ensure smooth operations during peak periods.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

Overview

Sheffield Theatres recognises the positive value of inclusion, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We are committed to becoming a more diverse organisation and particularly welcome applications from underrepresented voices including, but not limited to, D/deaf, Neurodivergent, Disabled people and the Global Majority.

We are seeking enthusiastic Hospitality Assistants to join our Events & Hospitality team across all venues, in catering, bar and cafe services. You will deliver excellent customer service in fast-paced hospitality settings such as bars, cafes or restaurants and act as a fantastic ambassador for our venues, bringing enthusiasm and a dedication to making every guest feel special.

This is a casual role with flexible shifts available Monday to Sunday (daytime and evenings) for shows and events. Weekend availability is essential. We are recruiting for our busy period, and will be seeking excellent availability throughout the Christmas period (1 December 2025 to 10 January 2026).

Please note we reserve the right to close this vacancy early if we receive a high volume of applications which meet our requirements.

Responsibilities

• Provide friendly, welcoming, and efficient customer service in busy hospitality environments (bars, cafes, catering) across all venues.
• Assist with setup, service and breakdown for events and shows as required.
• Represent Sheffield Theatres positively and maintain high standards of presentation and guest care.
• Collaborate with team members to ensure smooth operations during peak periods.

Qualifications / Experience

• Some experience in fast-paced hospitality environments.
• Strong communication and interpersonal skills with a guest-focused approach.
• Friendly, welcoming attitude and the ability to work as part of a team.
• Flexible availability, including weekends and during shows/events.

Key Information

• Hours: Casual Hours
• Working Pattern: Monday to Sunday, daytimes and evenings
• Salary: 12.60 per hour
• Contract: Casual Terms & Conditions
• Closing Date: Friday 26 September 2025 at 23:59
• We reserve the right to close the vacancy early if a high volume of suitable applications are received.
• Interview Dates: Monday 13 and Tuesday 14 October 2025
• Interviews will be conducted in group and individual formats in 2–2.5 hour slots on the above dates.
• Interview Location: Sheffield Theatres, 55 Norfolk Street, Sheffield, S1 1DA