Hospitality Assistant

Chartwells Independent; Milton Keynes; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

Life assurance

Meals on duty

Discounts & benefits

Job summary

Compass Group UK&I in Milton Keynes is seeking a friendly Customer Service Assistant (Zero Hours) to join Kents Hill Park's restaurant, bar and events teams. Deliver warm, attentive service across venues and support across hospitality operations.

You will handle food and beverage service, cash handling, setup and housekeeping across busy service periods, including weekends. The role offers £13.45 per hour plus extensive benefits and flexible shifts.

Qualifications

• Experience in hospitality, customer service, events, restaurants or bars.
• Friendly, positive and approachable personality.
• Strong communication and teamwork skills.
• Genuine passion for delivering great customer service.
• Remain calm and professional in a busy environment.
• Attention to detail, especially with cash and service.
• Confident when interacting with diverse customers.
• Flexible availability including weekends.

Responsibilities

• Deliver friendly, professional and attentive customer service across restaurant, bar and hospitality areas.
• Serve food and beverages to guests during restaurant, bar and event service.
• Support preparation and set-up of restaurant areas, buffets, coffee stations and function rooms.
• Ensure counters, tables and service spaces are clean, well presented and stocked.
• Prepare and maintain the bar to required standards and rotate stock.
• Demonstrate knowledge of menus, ingredients and prices to assist customers.
• Operate till, process payments and ensure accurate transactions.
• Support stock takes, stock control and recording of sales and wastage.
• Maintain welcoming customer areas and complete clear-downs per cleaning schedules.
• Follow all food safety, health and safety requirements.
• Provide warm, personal service to regular customers and adapt to guest needs.
• Collaborate with colleagues across venues and departments.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Flexibility

Cash handling

Job description

Customer Service Assistant (Zero Hours) - Kents Hill Park, Milton Keynes | Zero Hours

£13.45 per hour + excellent benefits including healthcare, wellbeing support, life assurance, meals on duty, and more.

We’re looking for...

We’re looking for a friendly, enthusiastic and customer-focused Customer Service Assistant to join our team at Kents Hill Park. This is a varied hospitality role where no two days are quite the same, supporting across our restaurant, bar and hospitality operations to make sure every guest receives a warm welcome and an excellent experience.

Whether you’re serving guests in the restaurant, preparing a bar for service, supporting an event or keeping things running smoothly behind the scenes, you’ll play an important part in creating the great experiences Kents Hill Park is known for.

Customer Service Assistant (Zero Hours) - The Role

As a Customer Service Assistant, you’ll be an important part of the team, delivering friendly and efficient food and beverage service across Kents Hill Park.

Your responsibilities will include:

• Deliver friendly, professional and attentive customer service across the restaurant, bar and hospitality areas.
• Serve food and beverages to guests during restaurant, bar and event service.
• Support the preparation and set-up of restaurant areas, buffets, coffee stations and function rooms.
• Ensure hot and cold food counters, tables, service areas and hospitality spaces are clean, well presented and fully stocked.
• Prepare and maintain the bar to the required operational standards, ensuring products are attractively displayed and stock is rotated correctly.
• Demonstrate good knowledge of food, beverages, menus, ingredients, portion sizes and prices to confidently support and advise customers.
• Operate the till accurately, processing payments and ensuring prices and transactions are correct.
• Support stock takes, stock control and accurate recording of sales and wastage where required.
• Maintain clean, tidy and welcoming customer areas throughout service and complete clear-downs in line with cleaning schedules.
• Follow all food safety, health and safety, licensing, hygiene and security procedures at all times.
• Recognise regular customers and provide a warm, personal service wherever possible.
• Work closely with colleagues across the venue, supporting other departments when required and contributing to a positive team environment.
• Remain calm and professional during busy periods, adapting to changing priorities and guest requirements.
• Follow venue procedures and standards while using initiative to help deliver the best possible customer experience.
• Work a flexible range of shifts, including early starts, late finishes and weekends.

What we’re looking for

We’re looking for someone who is passionate about hospitality and genuinely enjoys making people feel welcome.

You’ll ideally have:

• Experience in hospitality, customer service, food and beverage, events, restaurants or bars.
• A friendly, positive and approachable personality.
• Strong communication and teamwork skills.
• A genuine passion for delivering great customer service.
• The ability to remain calm, organised and professional in a busy environment.
• Good attention to detail, particularly when handling cash, food and beverage service.
• The confidence to interact with a wide range of customers and respond positively to their needs.
• A reliable and flexible approach to work, including availability for weekends and varied shifts.
• A willingness to learn and support across different areas of the venue.
• An understanding of food safety, hygiene and health and safety requirements is desirable.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included
• Vodafone discounts
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Travel discounts with holiday companies such as TUI and Expedia
• Shopping discounts – save up to 15% at high street and online stores through Shopping Cards

Why Join Us?

Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings and training to every business event in between, our venue provides an informal atmosphere where our guests can be themselves.

Kents Hill Park is part of The Venues Collection, a division of Compass Group UK & Ireland and a market leader in hospitality, catering and support services. The Venues Collection brings together a group of easily accessible event spaces with hotel-style accommodation and leisure facilities across the UK.

Joining us means becoming part of a team of passionate hospitality professionals who are committed to delivering exceptional experiences every day. You’ll have the opportunity to build your skills, learn different areas of hospitality and develop your career within one of the UK’s biggest hospitality businesses.

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.

Job Reference: com/1509/97324001/52833310/BU #VenuesCollection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!