Hospitality Assistant

Searcys; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Hospitality Assistant, where you will deliver exceptional service at prestigious events in London. This role offers the chance to be part of a storied legacy in the hospitality industry, providing you with insights and mentorship from experienced colleagues. You will be responsible for ensuring that all food and drinks are served with the highest quality, maintaining cleanliness and presentation throughout events. With industry-leading benefits and a supportive team environment, this position is perfect for those who thrive in dynamic settings and are passionate about customer care. Embrace this opportunity to grow in a rich historical context and contribute to memorable experiences.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 38 days annual leave

Access to everyday discounts

Employee assistance programme

Enrolment into Searcys Champagne School

Meals provided on shift

Annual celebration event

Cycle to work scheme

Your birthday off

Qualifications

• Strong customer care skills and excellent product knowledge are essential.
• Ability to work independently and take initiative is crucial.

Responsibilities

• Serve food and drinks, ensuring cleanliness and presentation.
• Setup dining spaces accurately and assist with hospitality requests.
• Work efficiently on licensed bars and coffee machines.

Skills

Excellent product knowledge (food/beverage)

Excellent communication skills

Takes the initiative

Excellent time management

Punctual

Supportive / Team player

Strong presentation skills

Excellent customer care skills

Job description

Company Description

Searcys are looking for a Hospitality Assistant to join the team at The British Academy. As a Hospitality Assistant, you will be responsible for providing service excellence to our customers, guests, and clients on events, conferences, and weddings.

10-11 Carlton House, just a stone's throw from the decadent Pall Mall and St James. Grand in scale, intricate in detail, 10-11 Carlton House Terrace is a venue steeped in history and an exceptional canvas for any event – from wedding receptions and corporate conferences to banquets and summer parties.

As a Hospitality Assistant, you will receive the following industry-leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venues
• Annual celebration event
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

The Hospitality Assistant will be supporting, monitoring, and serving all food and drinks to customers/clients/guests and clearing throughout events.

Job Type: Full Time / Part Time

Salary: £13.50 hourly

Responsibilities:

• Ensuring that there is clean furniture, dining tables, and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Clean and polish all cutlery and glasses/crockery for the next event.
• Setup dining/meeting spaces with accuracy and care.
• Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with a genuine and positive demeanor. All service should be efficient and of the highest quality.
• To work on licensed bars serving alcoholic beverages - including cocktails.
• To be able to use coffee machines.
• Assist with the ordering and deliveries as required - informing management of any discrepancies.
• Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager.
• Ensuring that any linen hired and equipment hired for an event is counted and packed away for collection after the event.

Qualifications:

• Excellent product knowledge (food/beverage)
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Punctual
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special; we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk