Hospitality Assistant

Anchor; Leeds; On-site; GBP 12,000 - 21,000; Full time

Job summary

Anchor Hanover Group is seeking a hospitality-focused team member to deliver a superb dining experience in a luxury setting. You will greet guests, seat them, present menus, and take orders while ensuring tables are impeccably presented with linens and glassware.

You will provide front of house service, promote daily specials, handle payments, and maintain a clean dining area. Flexibility for shifts, including alternate weekends, is essential.

Qualifications

• Excellent communication skills and a positive, professional approach.
• Experience in front of house customer service is desirable.
• Flexibility to work shifts, including alternate weekends.
• Willingness to undertake further training to develop skills.
• Understanding of person-centred care with older people.

Responsibilities

• Provide a fantastic dining experience in a luxury environment as part of a trained team.
• Present the restaurant and ensure tables are prepared with linens, silverware and glassware.
• Offer front of house service: greeting, seating, and menu guidance.
• Take and serve orders, promote daily specials and process payments.
• Maintain cleanliness of dining area and report concerns to the line manager.
• Support health and safety with food handling and hygiene standards.
• Assist with overall guest satisfaction and care for residents and guests.

Skills

Excellent communication

Front of house service

Flexible shift work

Customer care

Willing to train further

Education

Level 2 Food Hygiene certificate

Job description

Responsibilities will include:

• Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.
• The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
• Providing front of house service to the restaurant, meeting, greeting and seating customers.
• Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
• Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
• Preparing and providing the bill to customers and taking payment for food and drink received.
• Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.

Required knowledge and experience:

• Excellent communication skills
• Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
• A positive, professional approach and understanding of person centred care with older people.
• Experience of working in the service or care sector, providing face to face Customer Service is desirable.
• Flexibility to do shift work, including working alternate weekends.

Required skills:

• Able to deliver the highest standard of customer service with a professional yet caring approach.
• A willingness and desire to undertake further training as required to further knowledge and skills.
• Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia.
• Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living.
• Excellent interpersonal skills, able to adapt style to suit audience.

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role