Hospitality Assistant

Colonial Group; Greater London; On-site; GBP 31,000 - 35,000; Full time

Job summary

Colonial Group in London is seeking a Hospitality Assistant to support front-line service and events. You will help prepare meeting rooms, manage the hospitality pantry, and ensure a welcoming atmosphere for clients.

The role requires catering experience and strong communication; barista skills are a plus. You will work Monday to Friday, 40 hours, with room to grow within a team dedicated to service excellence.

Qualifications

• Catering experience essential.
• Barista skills are a plus.
• Genuine interest in customer service excellence.
• Excellent communication and a team player.

Responsibilities

• Set up and clear meeting rooms to a high standard.
• Ensure the food is displayed to the highest standard.
• Keep hospitality areas clean, well presented and stocked.
• Know menus and allergens to provide accurate information.
• Operate equipment and report maintenance issues as needed.
• Adhere to COSHH, Food Safety and Health & Safety regulations.
• Cover the coffee bar and welcome clients on arrival.
• Support events including canape service and bar service.
• Cross-train to provide cover across departments for smooth service.

Skills

Customer service

Frontline focus

Excellent communication

Barista skills

Catering experience

Job description

Working Pattern: Monday to Friday, 40 hours per week.

Salary: £31,704.54 / £15.20 per hour

What you’ll be doing…

As a Hospitality Assistant you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team.

• Ensure that meeting rooms are set up and cleared in a timely manner and to a high standard
• Ensure the food is displayed is to the highest standard
• Ensure that areas of responsibility, including the hospitality pantry are always clean, well presented and well-stocked
• Ensure thorough and up to date knowledge and understanding of menus and allergens in order to provide relevant information to customers and clients
• Be responsible for smooth operation of relevant equipment reporting any maintenance issues in line with procedures
• Ensure that COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported in line with procedures
• Covering the coffee bar and being a welcoming presence when clients arrive
• Event support including canape service, bar service and fine dining
• Cross training in other departments in order to provide cover where needed to ensure a smooth service for our clients

What can you bring?

• Genuine interest in customer service excellence
• Focused on the front line
• Excellent communication skills and a team player
• Barista skills are a plus
• Catering experience essential