Hospitality Assistant

Howden Group Holdings; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthcare provision

Wellbeing offers

Pensions

Hybrid working

Job summary

Howden Group Holdings is seeking a Hospitality Assistant to deliver the highest standard of food, beverage and associated service to all hospitality customers on site. Reporting to the Executive Service Hospitality Lead, you will assist with set ups, service delivery and client satisfaction to Howden’s standards.

With at least two years in customer-facing hospitality, you will maintain cleanliness, stock up, support with basic food preparation and ensure a welcoming, friendly experience for

Qualifications

• 2+ years of hospitality or customer-facing experience.
• Trained in manual handling and safe methods of working.
• Excellent interpersonal and verbal communication skills.
• Ability to stay calm and professional under pressure.
• Willingness to work flexibly, including busy periods.
• Desirable knowledge of room booking systems.

Responsibilities

• Assist with all aspects of food service; ordering, preparation, and stock control.
• Ensure service areas are stocked and functioning.
• Assist with basic food preparation.
• Keep service areas clean and tidy.
• Follow COSHH regulations in cleaning.
• Build and maintain positive customer relationships.
• Provide exceptional customer care at all times.
• Serve customers in a friendly and efficient manner.
• Handle comments and complaints and relay to management.
• Support client and service department in day-to-day operations.
• Communicate with client and service team to organise daily setups.

Skills

Hospitality experience

Manual handling training

Interpersonal communication

Customer-focused

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

Join our mission to be THE biggest and the best employee-owned insurance business.

We’re looking for a Hospitality Assistant to join our team. Reporting to the Executive Service Hospitality Lead, you will provide the highest standard of food, beverage and associated service to all hospitality customers and assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction.

Key Responsibilities

• To assist as directed with all aspects of food service; ordering, preparation, and stock control for example: Ensure all counter, and tables are set up prior to service time
• Ensure all different services are all stocked up and in functioning order
• To assist with basic food preparation
• Ensure the service area are clean and tidy at all times
• To clean and clear down the all food service areas
• Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations
• To create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.
• Ensure the highest standard of customer care is used at all times always putting our customers first and before tasks
• Ensure all customers are served in a friendly and efficient manner with a welcome, smile and parting thank you
• Ensure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the manager
• To support the client and service department in the day to day business.
• To communicate with client and service team, the hospitality team in organizing the daily set ups.

What do we need from you?

• Previous hospitality experience - at least 2 years’ experience of working within a customer-facing environment.
• Trained in manual handling and safe methods of working.
• Excellent interpersonal and verbal communication skills.
• The willingness to strive for excellence even at busy times.
• Self-motivated, excellent time management and organisational skills.
• Ability to deal calmly and effectively with demanding customers.
• To be work under your own initiative able to respond to many requests and at times work under pressure to ensure customer requirements are met.
• Desirable - Knowledge of room booking systems.

What do we offer in return?

A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: An international group with independence and people at its heart A home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

This job description will be subject to review and the post holder will be consulted about any proposed changes. It is expected that the company’s Personal Development Plan will provide such an opportunity to discuss any amendments or indeed adaptations to your job description.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. *Not all positions can accommodate changes to working hours or locations.

Permanent

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.