Hospitality Assistant

Alfa Travel; Fort William; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-respected hospitality group in Fort William is hiring a Hospitality Assistant to support various hotel operations including the bar, restaurant, kitchen, and housekeeping. Candidates should be friendly, outgoing, and possess excellent customer service skills. This role requires flexibility for split shifts and offers benefits like live-in accommodation and training support.

Benefits

Bi-annual tax-free dividend

Training funding

Job security

Occupational sick pay scheme

Discounts on holidays and hotel stays

Employee assistance programme

Length of service rewards

Live In Accommodation

Free employee meals

Pension scheme contribution

Qualifications

• Must work circa 40 hours per week, including weekends and split shifts.
• Experience in a hospitality role is preferred.
• Ability to maintain company standards in all areas of work.

Responsibilities

• Work in the Bar, Restaurant, Kitchen & Housekeeping areas.
• Assist heads of departments with their needs.
• Ensure high standards are maintained throughout the hotel operations.

Skills

Excellent customer service skills

Friendly & outgoing personality

Ability to learn new skills quickly

Flexibility and ability to work under pressure

Experience in a similar role

Knowledge of the travel, tourism and hospitality industry

Passion for the industry

Job description

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Alfa Leisureplex Group has an opportunity for a Hospitality Assistant to join the team at The Croit Anna Hotel, Fort William.

Hospitality Assistant working hours:

As a Hospitality Assistant you will work circa 40 hours per week, including weekends & split shifts with live in accommodation and an hourly rate of £12.60 – Regardless of age!

Being a Hospitality Assistant:

As a Hospitality Assistant your role will be varied, having the opportunity to be an all rounder working in numerous areas within the hotel operation; this will include working in the Bar, Restaurant, Kitchen & Housekeeping with split shifts likely to be required. You will work closely with the heads of departments to assist with their needs and learn how each function works successfully, whilst ensuring company standards are maintained to a high level.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Live In Accommodation (location specific)
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs
• Excellent customer service skills, friendly & outgoing personality
• Ability to learn new skills quickly
• To be flexible and keep calm under pressure, working independently and as part of a team.
• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hospitality Assistant