Hospitality and Retail Manager

Eden Camp Modern History Museum; Malton; On-site; GBP 28,000 - 30,000; Full time

Job summary

A historical museum in Malton is seeking a Hospitality and Retail Manager to oversee the commercial operations, ensuring high standards of customer service and compliance. The ideal candidate will have substantial experience in catering and retail, combined with strong leadership skills. This full-time role offers a competitive salary and various employee benefits, including discounted food and on-site parking.

Benefits

Discounted or free food

Employee discount

On-site parking

Store discount

Qualifications

• At least 2 years of commercial experience in catering and/or retail.
• Food Hygiene Level 2 minimum certification preferred.
• Work authorization in the United Kingdom preferred.

Responsibilities

• Oversee the delivery and performance of commercial aspects.
• Drive a positive culture across the Museum.
• Ensure high standards of customer service and operations.
• Manage Health and Safety compliance and training.

Skills

Commercial experience

Food Hygiene Level 2

Customer service

Job description

Job Description:

Job information Hospitality and Retail Manager from the Company Eden Camp Modern History Museum, located in Malton, United Kingdom. This job opening is open to job seekers with a GCSE education.

Job Responsibility:

Job title: Hospitality & Retail Manager

Department: Commercial

Responsible to: Managing Director

Responsible for: Retail Team, Catering Team

Salary Scale: £28,000 - £30,000 DOE

Hours of Work: Full Time, 37.5 hours per week, 10 days over 14, with alternate weekends.

Role Summary: To oversee the smooth running and operational commercial functions of the Museum, ensuring high customer service and standards within all areas.

KEY ACCOUNTABILITIES:

This role is accountable for:

• Overseeing the delivery and reporting of performance of commercial and income diversification aspects of the strategic plan.
• Driving an inclusive, positive, and high-performing culture across the Museum.
• Delivering excellent commercial operations and customer service standards.
• Compliant and good practice Health and Safety management.

DESCRIPTION OF RESPONSIBILITIES AND DUTIES:

1. Management

• Determine the direction of the Commercial teams and ensure work is aligned to the strategic plan.
• Lead the Commercial teams to deliver an exceptional service.
• Line Manage all direct reports and allocate responsibilities.
• Propose and manage the annual Commercial budget.
• Recruit highly capable and talented staff.

2. Catering

• Plan, prepare, cook, and present food to high standards.
• Ensure effective financial, stock, and cash controls are in place.
• Lead on research and analysis into current trends for museum catering outlets.
• Ensure catering areas and equipment meet internal and external audit standards.

3. Retail

• Ensure operations and presentation of the Gift Shop are to excellent standards.
• Lead on research and analysis into current trends for museum retail outlets.
• Ensure effective financial, stock, and cash controls are in place.
• Manage Online Retail platform.

4. Health & Safety

• Ensure the health and safety of customers and staff is maintained to high standards.
• Create and review Risk Assessments and ensure regular Fire Safety checks.
• Ensure all staff are trained in Health and Safety procedures.

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Requirements:

• 2 years of commercial experience (catering and/or retail) preferred.
• Food Hygiene Level 2 minimum preferred.
• Work authorisation in the United Kingdom preferred.