Hospitality and Marketing Manager

Sodexo; Greater London; Sur place; GBP 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Unlimited wellbeing platform

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Résumé du poste

London-based Hospitality & Marketing Manager at Sodexo leads the development of a premium hospitality offer within a fast-paced corporate workplace. You will shape strategy, craft compelling service menus, and deliver innovative marketing campaigns that engage clients and drive growth.

Collaborating with the Account Manager, Events Manager and Culinary Director, you will influence direction, cultivate partnerships, manage budgets, and coach a team to uphold the highest standards of service,

Qualifications

• Experience in hospitality, events, workplace dining or premium customer service within corporate or complex environments.
• Proven track record developing hospitality services or campaigns.
• Strong marketing mindset with ability to create engaging campaigns.
• Experience managing budgets, pricing, revenue and margins.
• Excellent organizational and project management abilities.
• Strong communication and stakeholder management skills.
• Experience leading and developing teams.
• Customer-focused approach with passion for hospitality.
• Knowledge of food safety and health and safety compliance.

Responsabilités

• Shape the vision by developing and delivering a clear hospitality strategy, marketing plan and annual activation calendar.
• Bring the offer to life with compelling propositions, service menus and promotional campaigns.
• Create memorable experiences through high-quality hospitality experiences and workplace activations.
• Build relationships with client stakeholders and identify new opportunities.
• Drive commercial performance by managing proposals, pricing, budgets and reconciliation.
• Champion creativity by developing exciting, commercially viable food and hospitality concepts.
• Lead and inspire the team, coaching for quality and continuous improvement.
• Measure success with feedback, revenue and performance data to improve the offer.
• Protect standards for service, food safety, health and safety, compliance and brand presentation.
• Provide support to the Events Manager during busy periods to ensure seamless service.

Connaissances

Hospitality management

Events management

Marketing mindset

Budget management

Stakeholder management

Team leadership

Project management

Customer service

Description du poste

The following content displays a map of the jobs location - London

• Opportunities for professional development
• Plus our Sodexo employee benefits package

Hospitality & Marketing Manager

London

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

Are you passionate about creating exceptional hospitality experiences, bringing brands to life and making customers want to come back for more?

We’re looking for an ambitious and creative Hospitality & Marketing Manager to shape and grow a premium hospitality offer within a prestigious, fast-paced corporate workplace environment in London.

This is an exciting opportunity to build a distinctive hospitality and marketing programme, raise awareness of the services available and position Sodexo as the preferred hospitality partner across the workplace. You’ll combine commercial thinking, creative ideas and outstanding service delivery to create experiences that engage customers, strengthen client relationships and drive business growth.

Working closely with the Account Manager, Events Manager and Culinary Director, you’ll have the opportunity to influence the direction of the hospitality offer, develop new opportunities and bring fresh ideas to life.

Key Responsibilities

Shape the vision: Develop and deliver a clear hospitality strategy, marketing plan and annual activation calendar, aligned with client priorities and wider brand programmes.

Bring the offer to life: Create compelling hospitality propositions, service menus and promotional campaigns that make it easy for customers to discover, access and enjoy our services.

Create memorable experiences: Lead the planning and delivery of high-quality hospitality experiences, from executive meetings and events to seasonal campaigns and workplace activations.

Build relationships: Develop strong partnerships with client stakeholders, identify new opportunities and turn customer needs into engaging hospitality solutions.

Drive commercial performance: Manage proposals, quotations, pricing, budgets and event reconciliation, ensuring strong financial control and profitable delivery.

Champion creativity: Work alongside the Culinary Director to develop exciting, relevant and commercially viable food and hospitality concepts.

Lead and inspire: Motivate, coach and develop the team, creating a positive culture focused on quality, accountability and continuous improvement.

Measure what matters: Use customer feedback, engagement, revenue and performance data to understand what works and continually improve the offer.

Protect our standards: Ensure all activities meet the highest standards of service, food safety, health and safety, compliance and brand presentation.

You’ll also work closely with the Events Manager, providing support and operational cover during busy periods and planned absences to ensure a seamless service.

What we're looking for:

Proven experience managing hospitality, events, workplace dining or premium customer service within a corporate or similarly complex environment.

A track record of developing and promoting hospitality services, campaigns or customer experiences.

A strong marketing mindset, with the creativity to turn ideas into engaging campaigns and clear customer propositions.

Commercial awareness and experience managing budgets, pricing, costings, revenue and profit margins.

Excellent organisational and project management skills, with the ability to manage multiple priorities and deliver to deadlines.

Strong communication and stakeholder management skills, with the confidence to influence and build relationships at all levels.

Experience leading, developing and motivating teams to deliver consistently high standards.

A proactive, customer-focused approach and a genuine passion for food, hospitality and creating memorable experiences.

Good understanding of food safety, health and safety and operational compliance requirements.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer.

We are a forces friendly employer.

We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers © Sodexo …

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.