Hospitality and Events Sales Executive

Stoke City Football Club; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a prominent football club for a Hospitality and Events Sales Executive. This role is crucial for driving business growth by reaching out to potential customers and nurturing existing client relationships. The ideal candidate will excel in customer service, demonstrate strong communication skills, and possess a positive attitude even in challenging situations. This full-time position requires flexibility to work evenings and weekends, especially during match days. Join a dynamic team at an iconic venue and contribute to an engaging hospitality experience.

Qualifications

• Excellent customer service and communication skills are essential.
• Previous sales experience is desirable for this role.

Responsibilities

• Manage and grow relationships while maximizing sales opportunities.
• Conduct outbound calls and emails to introduce products and services.

Skills

Customer Service Skills

Communication Skills

Sales Experience

IT Proficiency

Positive Attitude

Teamwork

Job description

An exciting opportunity has arisen at Stoke City Football Club for a Hospitality and Events Sales Executive to join our team at the bet365 Stadium.

The successful applicant will play a vital role in driving our Hospitality and Events business growth by proactively reaching out to potential customers and securing new business opportunities. In addition, you will focus on the growth and development of relationships with an existing client base to ensure retention, upselling, and maximisation of all opportunities through the club’s commercial portfolio.

Main Responsibilities

• Managing and growing relationships and maximising all sales opportunities, via a consultative approach to sales and account management.
• Conducting outbound calls and emails to prospects, introducing our products/services, and explaining their benefits.
• Negotiating terms of sales, agreements and closing sales with customers.
• Achieving sales targets and KPIs set by department manager.
• Responding to customer queries and resolving their objections to encourage them to make a purchase.
• Proactively responding to all inbound enquirers in a timely and professional manner. Converting enquiries into sales by gathering information, discussing packages, emailing quotes and follow up calls.

Key Skills and Experience

• Excellent customer service and communication skills.
• Ability to engage and build rapport with customers.
• Ability to remain positive in challenging situations.
• Ability to work independently as well as part of a team.
• Proficient IT skills.
• Previous sales experience is desirable.

The ideal candidate will be available to work evenings and weekends to cover match day fixtures and events as required. The position will be offered on a full-time basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to [e-mail] quoting ‘HOSPEX2504SCFCW’ in the subject line. Alternatively, telephone the Human Resources department on 01782 592227 for an application form.

Closing date for applications is Monday 5th May 2025.