Hospitality and Events Manager

Appointments Personnel; Newcastle-under-Lyme; On-site; GBP 35,000; Full time

Job summary

A hospitality recruitment agency is seeking a Hospitality & Events Manager in Newcastle-under-Lyme. This role involves leading a team to deliver exceptional guest experiences, managing workflows, and coordinating events. The ideal candidate will have a strong background in hospitality management, effective communication skills, and a passion for supporting team success. Competitive salary and a supportive team culture are offered.

Benefits

£35,000 salary per annum

Monday to Friday working hours

Free on-site parking

Career progression opportunities

Qualifications

• Experience in hospitality or event management.
• Confident leadership with a collaborative style.
• Organised and excellent time management skills.
• Strong communication skills to build rapport.
• Solution-focused under pressure.

Responsibilities

• Lead and mentor a team of Hospitality & Events Coordinators.
• Manage workflow and oversee event delivery.
• Ensure hygiene and service standards are met.
• Coordinate large-scale events from planning to delivery.
• Build relationships with suppliers and internal teams.

Skills

Leadership skills

Time management

Communication

Problem-solving

Client relationship management

Tools

Hospitality software

Zendesk

Job description

Hospitality and Events Manager

Are you a hospitality or events professional looking to step into a leadership role where you can inspire a team and shape memorable guest experiences? This Hospitality & Events Manager opportunity offers the perfect next step for someone who thrives in a fast-paced, people-centred environment and takes pride in delivering premium service.

Key Responsibilities as Hospitality & Events Manager:

Lead, support, and mentor a team of Hospitality & Events Coordinators
Allocate and manage workflow using internal systems (e.g., Zendesk)
Oversee the delivery of high-quality events and hospitality services
Ensure hygiene, food safety, and service standards are met
Train new team members and promote ongoing development
Coordinate complex or large-scale events from planning to delivery
Build strong working relationships with suppliers and internal teams
Maintain a centralised events calendar to ensure smooth communication
Support procurement, catering logistics, and dietary compliance
Continuously improve processes to enhance service delivery
Act as a brand ambassador, championing consistency and care
Ideal Candidate Profile:

Experience in hospitality or event management with a people-first mindset
A confident, approachable leader with a collaborative style
Highly organised with excellent time management skills
Strong communicator, able to build rapport across teams and suppliers
Calm and solution-focused, especially under pressure
Comfortable using hospitality software and workflow platforms
Awareness of food hygiene standards or willingness to train
A supportive team player with a genuine interest in helping others succeed
What’s In It for You?

£35,000 salary per annum
Monday to Friday: 9:00 AM to 5:30 PM
A supportive, inclusive, and forward-thinking team culture
Career progression opportunities in a growing business
The chance to shape events and experiences across a national network
Monday to Friday working hours—your weekends are yours!
Free on-site parking and modern working environment
If you are interested in this role and feel you have the necessary skills and experience, we would love to hear from you! Please apply today to be considered for this opportunity.

Hospitality & Events Manager – Stoke-on-Trent – Hospitality and Events Management

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.