Hospitality and Events Duty Manager

Compass Group; Brentford; On-site; GBP 34,000; Full time

Job summary

An established industry player is seeking a Hospitality & Events Duty Manager to deliver exceptional experiences at a renowned venue. This role involves overseeing event planning, managing hospitality operations, and ensuring a guest-focused approach. With a commitment to quality and customer satisfaction, you will lead a dedicated team, ensuring smooth operations during matchdays and events. Join a diverse and inclusive team that values creativity and innovation while contributing to a sustainable future. If you are passionate about hospitality and eager to make an impact, this opportunity is for you.

Benefits

Healthcare & Wellbeing Benefits

Exclusive Perks & Discounts

Meals on Duty

Pension Scheme

Life Assurance

23 Days Leave + Bank Holidays

Ongoing Training & Development

Qualifications

• Proven experience in events, ideally within a luxury hotel or venue.
• Strong leadership abilities with excellent communication skills.

Responsibilities

• Collaborate with the Head of Hospitality to plan matchday operations.
• Oversee and manage all allocated events ensuring high service standards.

Skills

Event Management

Customer Service

Team Leadership

Food and Beverage Knowledge

Organizational Skills

Education

Experience in Events Management

Hospitality Management Degree

Job description

Hospitality & Events Duty Manager - Brentford Football Club

£34,000 (basic) per annum, plus benefits

At Brentford FC, Levy delivers exceptional matchday and event experiences at the Gtech Community Stadium, combining world-class hospitality with a people-first approach rooted in sustainability. Partnering with local suppliers and artisan producers, Levy brings a true taste of the area to life while offering diverse menus, including plant-based options. Premium seat packages and retail food offerings are designed by hospitality experts to elevate the fan experience. Future-proofed smart technologies, including a cashless environment and digital screens, enhance speed of service and create a seamless retail journey. Committed to inclusivity and progression, our goal is to enhance every food and drink space while supporting Brentford FC's values, vision, and culture.

About the role:

This role plays a key part in delivering exceptional hospitality experiences, supporting catering operations across matchday lounges and overseeing the planning and execution of Conference & Events (C&E) on non-matchdays.

With a strong focus on quality, attention to detail, and customer satisfaction, you will ensure seamless service that exceeds guest expectations. A deep understanding of both food and beverage is essential, along with a passion for sharing and expanding knowledge.

This is more than just a job-it's an opportunity to create something extraordinary. Do you dare to take it to the next level?

Responsibilities

• Matchday & Event Planning: Collaborate with the Head of Hospitality to plan and deliver matchday operations and C&E (Conferences & Events) business on non-matchdays.
• Event & Hospitality Management: Oversee and manage all allocated C&E events and matchday hospitality lounges, ensuring smooth operations, team coordination, and high service standards.
• Operational Execution & Compliance: Ensure all relevant operational paperwork, including P&L accounts, RTS, POS requirements, and UBEYA, is accurately completed for each event.
• Team Leadership & Training: Lead and manage a team of up to 10 staff across various roles, fostering a strong service culture while ensuring training and development opportunities are in place.
• Guest Experience & Customer Focus: Champion a guest-focused approach by ensuring hospitality standards meet and exceed client expectations while gathering and acting on customer feedback.
• Health & Safety Compliance: Maintain and monitor all health and safety policies and procedures, ensuring compliance across all C&E events and matchday operations.
• Innovation & Market Research: Support the development of hospitality and event offerings by researching food trends, conducting competitor analysis, and mapping customer journeys.
• Financial & Profit Protection: Assist in managing event budgets and P&L statements while implementing strong profit protection measures, including stock control and billing procedures.

Requirements

• Proven experience in events, ideally within a luxury hotel or venue, with a focus on Conference and Events (C&E) operations.
• Experience in hotels, stadiums, or event catering environments is highly desirable.
• Availability to work flexible hours to accommodate stadia activity and event schedules.
• Strong leadership abilities with excellent communication skills and proven experience in managing and motivating multiple team members.
• A natural passion for food and hospitality, with a keen focus on delivering exceptional guest experiences.
• Exceptional organizational skills with a strong commercial awareness; proactive in identifying opportunities and solving problems.
• Ability to build, maintain, and strengthen guest and client relationships, acting as a credible ambassador for the business.
• Hands-on management style with a commitment to maintaining high standards and quality across all aspects of service.
• A positive, proactive team player with a can-do attitude.
• Assertive and calm, able to thrive under pressure and manage competing priorities effectively.
• A genuine passion for quality and service excellence, always striving to enhance the overall guest experience.

Benefits:

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.