Hospitality & Retail Manager - Cambridge

Medirest Signature; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality provider in Cambridge is seeking a Hospitality and Retail Manager to deliver first-class services. The ideal candidate will have a background in hospitality management and possess strong people management and financial skills. The role offers a competitive salary, career development opportunities, and a comprehensive benefits package.

Benefits

Contributory pension scheme

Career development opportunities

Digital GP access

Exclusive travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards program

Free wellness classes

Qualifications

• Previous experience in hospitality and/or retail management, ideally within a contract catering environment.
• Strong people management skills and ability to develop high-performing teams.
• Excellent communication and organizational skills.
• Financial awareness and ability to deliver against budgets.
• Customer-first mindset with a flair for creating memorable experiences.

Responsibilities

• Oversee day-to-day management of hospitality and retail operations.
• Lead and motivate a team to deliver exceptional service.
• Manage budgets and monitor financial performance.
• Implement high standards in health, safety, and food hygiene compliance.
• Build strong client relationships and act as primary contact for hospitality matters.

Skills

People management

Customer service

Financial awareness

Communication

Organizational skills

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

The Role

As the Hospitality and Retail Manager, you will take ownership of delivering first-class hospitality and retail services across our site in Cambridge. This is a fast-paced and exciting role that requires an inspirational leader with commercial acumen and a strong focus on customer experience.

Key Responsibilities:

• Oversee the day-to-day management of all hospitality and retail operations on site.

• Lead and motivate a team to deliver exceptional customer service and operational excellence.

• Manage budgets, monitor financial performance, and drive profitability.

• Implement and maintain high standards in health, safety, and food hygiene compliance.

• Innovate and enhance service offerings to meet client expectations and market trends.

• Build strong client relationships and act as the primary point of contact for all hospitality and retail matters.

About You

We're looking for a passionate, proactive leader with:

• Previous experience in hospitality and/or retail management, ideally within a contract catering environment.

• Strong people management skills and a track record of developing high-performing teams.

• Excellent communication and organisational skills.

• Financial awareness and the ability to deliver against budgets.

• A customer-first mindset with a flair for creating memorable experiences.

What We Offer

• Competitive salary package.

• Generous holiday allowance and pension scheme.

• Training and career development opportunities within a global organisation.

• Access to exclusive benefits and wellbeing programs.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0907/41983001/52749518/SU #Independent

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!