Hospital Operator- Norfolk

Sentara; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Communication Assistant, where you will play a pivotal role in managing both emergency and non-emergency communications. This position is essential for coordinating responses among healthcare teams, making critical overhead announcements, and assisting in training new employees. You will be part of a supportive environment that values professional growth and community involvement. With a comprehensive benefits package and a commitment to improving health every day, this is an exciting opportunity to make a difference in people's lives.

Benefits

Medical, Dental, Vision plans

Paid Time Off

Tuition Assistance

401k/403B with Employer Match

Performance Bonuses

Pet Insurance

Legal Resources

Qualifications

• Previous healthcare and high-volume multi-line phone office experience preferred.
• Two years of customer service and call center experience required.

Responsibilities

• Facilitating emergent and non-emergent communication.
• Managing complex on-call schedules and escalations.

Skills

Healthcare experience

Customer service

Call center experience

Medical terminology

Education

High School Diploma

Job description

City/State

Virginia Beach, VA

Work Shift

Second (Evenings)

Overview:

Job Summary

Sentara Communication Assistants play a critical role within the organization by facilitating emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center manages communications for all Sentara Hospitals and free-standing emergency departments (currently 12 hospitals and 4 FSEDs). Responsibilities include receiving, activating, and tracking complex emergency alerts such as Security, Facility, and Medical Alerts. This involves making overhead announcements, activating paging groups, contacting on-call providers and teams, and coordinating responses from physicians, nursing teams, air and ground transport, and others. The role also includes activating the Sentara Emergency Notification system for mass notifications during serious emergencies. Internal call facilitation involves managing complex on-call schedules, escalations, and facilitating emergent consultations between nurses and physicians. The assistant may also assist with training new employees and perform additional duties as assigned.

Qualifications:

• Previous healthcare and high-volume multi-line phone office experience preferred.
• Understanding of medical terminology preferred.
• High School Diploma required.
• Two years of customer service experience required.
• Two years of call center experience required.

Benefits:

Sentara offers a comprehensive benefits package including Medical, Dental, Vision, Paid Time Off, Sick Leave, Tuition Reimbursement, 401k/403B, 401a, Performance Bonuses, Career Advancement Opportunities, and more. We foster a family-friendly culture that encourages community involvement and professional growth. Join us to be part of an organization committed to improving health every day and serving our communities.

Compensation: Base pay ranges from $17.31 to $28.85 per hour for full-time employment, with potential additional compensation such as shift differentials, standby/on-call pay, overtime, premiums, and incentives.

Additional Benefits:

• Medical, Dental, Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Disability and Critical Illness Plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance up to $5,250/year and discounted educational opportunities
• Student Debt Pay Down of $10,000
• Reimbursement for Certifications and access to CEUs
• Pet Insurance
• Legal Resources

Additional Information:

Sentara Independence provides outpatient services with an emergency room supported by board-certified physicians, state-of-the-art equipment, and highly-skilled staff. Sentara Health values diversity and inclusion, reflecting the communities we serve. This is a tobacco-free environment. Remote work positions are available in specific states listed on our website.