Hospital Manager (Practice Manager)

Newberlinvet; Stoke-on-Trent; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive Hospital Manager to join a dynamic veterinary team. This role offers an exciting opportunity for someone passionate about animal care and client service, ready to lead a modern facility. The ideal candidate will have strong management experience and a background in veterinary practices. The position includes responsibilities for operational oversight, staff development, and strategic growth initiatives. Enjoy a supportive environment with opportunities for advancement, competitive compensation, and a balanced work-life schedule. If you are ready to make an impact in the veterinary field, apply now!

Benefits

Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Qualifications

• Minimum of three years management experience required.
• Preference for candidates with veterinary experience or management degrees.
• Advanced computer skills in MS Excel and practice management software.

Responsibilities

• Lead recruitment, hiring, and staff training to enhance team performance.
• Develop strategies for client retention and improve customer satisfaction.
• Ensure compliance with laws and maintain clinic appearance.

Skills

Management Experience

Veterinary Knowledge

Client Service

Leadership Skills

Financial Acumen

Advanced Computer Skills

Empathy

Education

B.A. in Management or Leadership

MBA

CVPM (Certified Veterinary Practice Manager)

Tools

MS Excel

Practice Management Software

MS Word

MS Outlook

MS PowerPoint

Job description

Overview

JOIN US AS A HOSPITAL MANAGER & MAKE AN IMPACT!

METROPOLITAN VETERINARY CENTER has an exciting opportunity for a

HOSPITAL MANAGER (PRACTICE MANAGER) to join our team!

What We Are Looking For: We’re seeking an energetic and proactive individual with an entrepreneurial spirit and a passion for both animal care and client service to fill the role of Practice Manager. This is an excellent opportunity for someone ready to take the next step in their career and lead a dynamic team in a modern facility. Veterinary experience is highly preferred. CVPM is a plus, and we also welcome Certified Veterinary Technicians (CVTs) or Veterinary Assistants (VAs) looking to transition into leadership. Strong management experience with a proven history of driving growth within a practice is essential.

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including paid time off inclusive of vacation and sick leave, medical, dental, and vision coverage.

401K plan with company match

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
• Responsible for improving employee satisfaction 10%+ per year.
• Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
• Position has responsibility for hospital level trends impacting net promoter score.
• Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
• Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
• Responsible for improving customer satisfaction and patient retention 10%+ per year.
• Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
• Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
• Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures, awards, and other opportunities within company.
• Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
• Review, analyze, and implement staffing plans that promote the most effective use of teammates.
• Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.

Qualifications

Required Knowledge, Skills and Abilities:

• A minimum of three years management experience, required.
• Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
• Former veterinary experience is preferred.
• Must be confident around pets.Demonstrated commitment to MVP core values.
• Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
• Demonstrated empathy and respect for teammates and patients.
• Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.