Hospital Liaison Team Leader

Humankind; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading community organization is seeking a Hospital Liaison Team Leader in London. This non-clinical role involves managing a dedicated team to facilitate patient referrals between alcohol services and hospital care. Ideal for candidates with a background in substance use or healthcare settings, offering opportunities for professional growth and impactful community work.

Benefits

Generous annual leave entitlement (27 days, plus bank holidays)

Annual leave purchase scheme

Enhanced occupational sick pay

Enhanced employer contribution to pension

Death in service benefit

Free Will writing

Eyecare vouchers

Blue light card discount

Free training courses

Work-life balance with flexible working

Qualifications

• Desired team leader experience, but not essential.
• Open to applicants with transferable skills.
• Occasional evening hours may be required.

Responsibilities

• Manage a small team and maintain effective communication pathways.
• Assess appropriate referral pathways within HAGA and external services.
• Provide support to clients in clinical environments.

Skills

Compassion

Communication

Team Management

Problem-solving

Education

Experience in Substance Use field

Experience in hospital settings

Job description

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Hospital Liaison Team Leader at HAGA

Working Hours: Monday to Friday - 9am until 5pm. Working hours may vary depending on service needs, which can be discussed at interview.

Location: This role will be based at Seven Sisters Road, London, N15 6HR. You will be required to travel between locations, North Middlesex University Hospital and Whittington.

HAGA is seeking a compassionate and motivated Hospital Liaison Team Leader to join our dedicated team. This is a non-clinical role that plays a vital part in bridging the gap between clients accessing our alcohol services and those receiving hospital care, whether through emergency admission at A&E or ongoing treatment for other health conditions.

Primarily based at North Middlesex University Hospital, the role will also involve occasional travel to other hospitals within our localities to ensure consistent support for clients wherever they may present. The position is co-located between hospital settings and our Seven Sisters Road office, promoting strong integration and continuity of care.

You will manage a small, committed team and take responsibility for maintaining effective communication pathways between hospital staff and our service. Often, you'll be the first point of contact for clients in clinical environments, offering reassurance, understanding, and practical support when they are feeling vulnerable and uncertain.

You will assess appropriate referral pathways, both within HAGA and with external services, while maintaining regular communication with hospital teams and staff at our main office. You’ll oversee and coordinate this essential pathway to ensure seamless, person-centred care.

While team leader experience is desired, it is not essential. We welcome applicants with experience in the Substance Use field and/or hospital settings, as well as those with transferable skills suited to this role.

The successful candidate should also be open to working occasional evening hours if service demand indicates a future need for increased flexibility.

We reserve the right to close the vacancy early if a suitable candidate is identified, so early applications are encouraged.

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The salary advertised below demonstrates the full earning potential for this role; starting salaries will allow for pay progression within the pay band.

What can Waythrough (Formerly Humankind) offer you?

• A rewarding role that allows you to make a tangible impact in your community.
• Opportunity for professional growth and development in the field of substance misuse and criminal justice.
• Collaborative and supportive work environment.
• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 year’s service).
• Annual leave purchase scheme.
• Enhanced occupational sick pay.
• Enhanced employer contribution to your workplace pension.
• Death in service benefit.
• Free Will writing.
• Eyecare vouchers.
• Blue light card discount.
• Fantastic learning and development opportunities, including free training courses.
• Work-life balance with flexible working and family-friendly policies.
• Wellbeing offers for our workforce, including Happy, Healthy You! and Employee Assistance Programme.

Waythrough (Formerly Humankind) is an equal-opportunity employer.

If you believe you align with our values and ethos, are passionate about supporting people, but lack some experience, we encourage you to talk to us about your transferable skills. We can provide development opportunities to help you realize your potential. We welcome applications regardless of race, color, nationality, ethnicity, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity, disability, or age. All applications are considered solely on merit. If you need support with your application, please contact the Recruitment Team.