Hospital Key Account Manager - UK

Syneos Health, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Syneos Health in London seeks a Hospital Key Account Manager to drive uptake of innovative supportive care therapy in oncology/haematology. You will manage a designated territory, build strategic partnerships with hospital stakeholders, and integrate supportive care interventions across cancer pathways.

The role requires deep knowledge of secondary care environments, formulary processes, and local treatment pathways, with a mix of in-person and digital engagements to maximise impact and

Qualifications

• Experience in hospital, specialty care, or secondary care sales environments.
• Launch or relaunch experience preferred with initiative in a growing business.
• Experience engaging with multidisciplinary oncology/haematology stakeholders.

Responsibilities

• Manage a defined territory of oncology/haematology accounts and develop strategic plans.
• Develop new hospital accounts and re-engage lapsed accounts.
• Build relationships with multidisciplinary stakeholders including physicians, nurses, pharmacists, and procurement teams.
• Identify opportunities to enhance patient care and drive therapy adoption in pathways.
• Deliver account plans, address barriers to uptake, and present evidence to support decisions.

Skills

Hospital KAM experience

Oncology/Haematology

Stakeholder engagement

Strategic account planning

Education

Bachelor's Degree in Life Sciences or related field

Job description

Updated: November 10, 2026
Location: London, England, United Kingdom
Job ID:19538

The Hospital Key Account Manager (KAM) will play a pivotal role in driving uptake and ensuring optimal patient access to an innovative supportive care therapy within oncology and haematology treatment settings. Operating across a designated territory, the KAM will develop strategic partnerships with key stakeholders to support improved patient outcomes, enhanced treatment experience, and the effective integration of supportive care interventions throughout the cancer treatment pathway.

This role requires a deep understanding of the secondary care environment, including oncology and haematology service structures, multidisciplinary team decision-making, formulary processes, and local treatment pathways. The KAM will engage with oncologists, haematologists, specialist nurses, pharmacists, dietitians, procurement teams, and other hospital stakeholders to identify opportunities to improve patient care and drive appropriate therapy adoption.

The successful candidate will be responsible for developing and implementing comprehensive account plans, identifying barriers to access, and delivering value-based discussions that align clinical need with organisational priorities. Working within a hybrid model, the KAM will combine face-to-face customer engagement with digital and virtual interactions to maximise impact, customer reach, and operational effectiveness.

RESPONSIBILITIES

• The primary role responsibilities include, but are not limited to, the following activities:
• Manage a defined territory of key oncology and haematology accounts, developing strategic account plans that align with local priorities and business objectives.
• Develop new hospital accounts, re-engage lapsed accounts, and identify and address barriers to uptake.
• Build and maintain strong relationships with multidisciplinary stakeholders including oncologists, haematologists, specialist nurses, pharmacy teams, procurement personnel, and service managers. This stakeholder mix should also include radiotherapy teams and head and neck cancer multidisciplinary teams.
• Identify opportunities to enhance patient care within oncology and haematology pathways through effective deployment of supportive care solutions.
• Execute tailored account strategies designed to improve patient access, increase utilisation, and support long-term account development.
• Present relevant clinical, health-economic, and outcomes-based evidence to support informed decision-making among key stakeholders.
• Navigate hospital formulary and procurement processes to facilitate appropriate access and adoption across target institutions.
• Support access at account level by helping to embed the therapy within local hospital protocols and by working with distribution partners to establish clear and effective ordering routes.
• Deliver high-quality, compliant, and customer-focused engagements through a combination of face-to-face, virtual, and digital channels.
• Develop a detailed territory business plan, managing resources effectively to achieve agreed sales and account objectives.
• Develop account-specific growth plans, including patient flow analysis, stakeholder mapping, account prioritisation, and identification of opportunities to expand patient access and product adoption.
• Deliver measurable commercial outcomes, including account activation, sales growth, and repeat ordering, alongside high-quality customer engagement.

REQUIREMENTS

• Demonstrated success in hospital, specialty care, or secondary care sales environments.
• Launch or relaunch experience is strongly preferred, together with the ability to take initiative and operate effectively within a small, growing business.
• Experience working within oncology, haematology, supportive care, specialist medicines, or other complex hospital-based therapy areas is strongly preferred.
• Proven track record of strategic key account management and delivering results within complex healthcare systems.
• Experience engaging with multidisciplinary oncology and haematology stakeholders, including physicians, specialist nurses, pharmacists, and procurement teams.
• Strong understanding of local hospital decision-making processes, treatment pathways, reimbursement environments and procurement mechanisms.
• Skilled in developing and executing account plans that deliver measurable customer and business outcomes.
• Self-motivated, accountable, commercially minded, and highly organised professional with a strong customer focus.
• Meets all legal requirements for pharmaceutical sales representatives within the country.
• Bachelor's Degree in Life Sciences, Healthcare, Business, or related discipline (preferred).
• Valid driver's licence required.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. At times, we will consider transferable skills from previous roles.

Why Syneos Health?

Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.