Hospital Discharge Support Worker WCC621008

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Client:

Shared Services Partnership

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

4eedeef8648c

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Salary range: £33,291 - £36,345 per annum
Work location: Praed Street, Paddington, London W2 1NY
Hours per week: 36
Contract type: Temporary up to 12 months
Vetting requirements: Enhanced DBS Check
Closing date: 12 May 2025

About Us:

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.

Mrs D was frail and unwell. Her son was her main carer, but he wasn’t coping. We stepped in to help, but they were hostile to outside agencies. They’d always lived together and were terrified they’d be split up.

Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son’s trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there’s nothing more important than living the life you want.

The Role:

As a Hospital Discharge Support Worker you can make your own powerful contribution to Westminster’s success. Liaising mainly with teams at St Mary’s Hospital and Chelsea and Westminster Hospital, you’ll work alongside social workers and support patients as you focus on resolving any issues that might be holding up a patient’s discharge from hospital. These could include collecting clothes, completing necessary paperwork and housing applications, getting keys cut, arranging home cleaning and repairs, and providing access to other services relating to the discharge.

You’ll support informal carers with practical tasks, liaise with handyperson services relating to the installation of specialist equipment and minor adaptions, and visit patients’ homes to undertake any necessary tasks before their discharge. Other important tasks will involve making sure pets are appropriately housed if they cannot be cared for, resolving problems related to utility suppliers, and ensuring that patients’ property and personal information is handled safely and securely.

We’ll expect you to notify social workers or managers immediately if you have any serious concerns or issues affecting the patients you work with, and produce and maintain all the necessary documentation. You’ll also input data into client information systems, attend feedback sessions, contribute knowledge gained to team meetings, and be ready to report all risks, hazards and incidents promptly.

Please refer to the Job Description for more information.

About You:

With well developed experience of working with vulnerable clients and patients with complex support needs, you’ll be a calm and collaborative team worker and possess the skills to prioritise and manage your own workload. Able to deal sensitively with patients and other service users, you’ll also have the ability to obtain agreement on proposed actions.

Your excellent communication skills will allow you to work successfully with a wide range of people and form effective relationships while maintaining professional boundaries. We’ll also expect you to be able to take onboard constructive feedback and use this to adapt and refine the way you work.

You’ll be using databases and user case management systems, so as well as good IT skills, you’ll also be ready to negotiate with services and suppliers of practical help. In addition, you should be adept at dealing with any setbacks you encounter, and persistent when it comes to finding solutions to problems.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.