Hospital Discharge Support Worker WCC621008

ENGINEERINGUK; City of Westminster; On-site; GBP 33,000 - 37,000; Part time

Job summary

An established industry player is seeking a compassionate Hospital Discharge Support Worker to join their dedicated team. In this vital role, you will collaborate with social workers and hospital teams to ensure smooth patient discharges, addressing various logistical challenges. Your excellent communication skills and IT proficiency will be essential as you manage documentation and support vulnerable clients. This position offers a unique opportunity to make a real difference in people's lives while working in a supportive and inclusive environment that values diversity and well-being.

Benefits

Flexible working patterns

Commitment to equality and diversity

Support for disabled applicants

Agile working environment

Qualifications

• Experience with vulnerable clients with complex needs.
• Ability to manage workload and collaborate effectively.

Responsibilities

• Liaise with hospital teams to resolve patient discharge issues.
• Maintain documentation and input data into systems.

Skills

Communication Skills

IT Proficiency

Case Management

Problem Solving

Job description

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View more categories | View less categories | Sector: Public Sector | Role: Assistant | Contract Type: Fixed term | Hours: Part Time

Job Details:

• Salary range: £33,291 - £36,345 per annum
• Work location: Praed Street, Paddington, London W2 1NY
• Hours per week: 36
• Contract type: Temporary up to 12 months
• Vetting requirements: Enhanced DBS Check
• Closing date: 12 May 2025

About Us:

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring, and committed professionals do brilliant work every day.

For example, we supported Mrs D, who was frail and unwell. Her son was her main carer but was struggling. We helped persuade Mrs D to get hospital treatment and a temporary stay in a care home. During COVID, we gained the son's trust and coordinated care, repairs, and support so Mrs D could return home. We also provided respite and a personal budget for her son, emphasizing the importance of living the life you want.

The Role:

As a Hospital Discharge Support Worker, you will liaise mainly with teams at St Mary's Hospital and Chelsea and Westminster Hospital, working alongside social workers to resolve issues delaying patient discharge. Tasks include collecting clothes, completing paperwork, arranging home repairs, supporting carers, and ensuring safe housing for pets, among others.

You will also need to notify social workers or managers of serious concerns, maintain documentation, input data into information systems, attend feedback sessions, and report risks and incidents promptly.

About You:

You should have experience working with vulnerable clients with complex needs, be calm, collaborative, and able to manage your workload. Excellent communication skills are essential, along with proficiency in IT and case management systems. You should be persistent and solution-oriented.

We support Care Leavers seeking their first job, who will be invited to interview if they meet the criteria.

What We Offer:

Westminster is diverse and vibrant, with a commitment to a Fairer Westminster. We promote equality, diversity, inclusion, and wellbeing, creating a workplace where everyone feels valued and empowered. We offer flexible and agile working patterns.

The Council is a Disability Confident Employer and encourages applications from all backgrounds. Reasonable adjustments will be provided for disabled applicants.

We aim for diverse shortlists and support applications from underrepresented groups, including through positive action provisions of the Equality Act 2010.

Extraordinary Stories of Our Colleagues:

Our staff demonstrate dedication and compassion daily, like Daphne, who advocates for colleagues with learning difficulties, and Shofa, who uses her experience to empower youth through initiatives like The Westminster Youth Market.