Hospital Ambulance Liaison Officer (Epsom Hospital)

EMED Group; Redhill; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading healthcare service provider is seeking a Hospital Ambulance Liaison Officer to enhance patient flow at Epsom Hospital. The role involves liaising between hospitals and the operational teams, addressing patient queries, and maintaining strong relationships with various hospital departments. Candidates should have experience in healthcare, excellent communication skills, and a valid UK driving licence. This is a full-time position, Monday to Friday, offering a range of benefits.

Benefits

Life Assurance

24/7 GP Consultation

Mental health consultations

Pension Scheme

Uniform provided

Employee Assistance Programme (EAP)

Qualifications

• Experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• Full manual UK driving licence with less than 6 penalty points.

Responsibilities

• Provide on-site presence to improve overall patient flow.
• Attend ad-hoc meetings.
• Maintain relationships with hospital staff and managers.
• Assist operational managers with daily issues.
• Handle patient enquiries and questions.

Skills

Excellent communication skills

Relationship building

Planning and prioritizing

Job description

Overview

We have a fantastic opportunity for a Hospital Ambulance Liaison Officer (HALO) to join our team based at Epsom Hospital. The HALO position is key to help bridge the gap day-to-day between hospitals and our operations teams. You will be integrated within the central patient hubs (co-ordination centres) and involved with site and bed meetings to understand the demands placed upon the hospital. In this role, you will assist with patient flows in the hospital environment. You will be the point of contact for escalation for your designated trust if they fall into a bed crisis acting as a liaison between hospital bed managers and EMED managers. You will assist with patients’ queries, risk assessments and other tasks to support patient flow. This is a full time position working Monday - Friday, between the hours of 8am - 8pm, 37.5 hours per week.

Responsibilities

• On-site presence providing an integrated approach to the Trust where the HALO is known to be a key player in overall patient flow.
• Attend meetings on an ad-hoc basis.
• Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity, identifying peaks and troughs in demand and ensuring operational responsiveness.
• Assist operational managers with issues that arise throughout the day.
• Deal with patients' enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.
• Committed to patient care.

Experience of working in a healthcare / hospital setting. Thorough working knowledge of Non-Emergency Patient Transport services. The ability to plan and prioritise own workload. Excellent communication skills — verbal and written — with the ability to explain decisions made. Ability to make decisions based on impact assessment. The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth. Have a full manual UK driving licence with less than 6 penalty points. Physically fit to support ACAs with manual handling, as and when required (full training provided).

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Benefits

• Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, including dental, optical, chiropody, and recuperation.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme with increased annual leave at 5-year intervals.
• Values-based Internal Recognition Scheme with financial reward and annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• Employee Assistance Programme (EAP) to support a range of health and wellbeing requirements.
• Flu vaccination campaigns.