Hospital Administrator - Ad Hoc Shifts Only

Fortius; Greater London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A leading healthcare provider in London seeks an Administrator to support their Surgical Wards. The role involves providing efficient administrative services, managing patient admissions, and handling inquiries. Ideal candidates will have customer service experience and strong communication skills. This position offers flexible shifts on a zero hours contract, ensuring adaptability in a dynamic environment.

Qualifications

• Previous experience in a customer service/front of house role.
• Competent in Information Technology.
• Ability to communicate effectively in English to a wide variety of people.

Responsibilities

• Work across 2 sites on 3 wards.
• Be the first point of contact for patients.
• Provide comprehensive administrative service to the ward.

Skills

Customer service experience

Information Technology competency

Effective communication in English

Ability to handle pressure

High-quality customer service

Confidentiality handling

Good telephone manner

Job description

Overview

Fortius Clinic are hiring an Administrator, to work on their Surgical Wards in Marylebone, London.

This is to work on a Zero Hours contract, working ad hoc shifts only. Potential shifts are likely to be 8 hours long between Monday - Friday. Shifts may start as early as 07:00 and finish as late as 20:00.

Responsibilities

• Working as a flexible and effective team member across 2 sites on 3 wards.
• Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.
• Provide a comprehensive and efficient administrative service to the ward; this will include handling all aspects of correspondence, and ensuring the admission and discharge process is followed and accurately completed within a set timeframe.
• Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.
• Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.

About Fortius

Fortius Clinic has more than 200 specialists from surgeons to sports physicians, rheumatologists, pain management specialists and radiologists. We diagnose and treat thousands of patients every year, from elite and amateur athletes to those with chronic arthritis and other orthopaedic injuries.

Fortius Clinic was founded by a group of specialists with a shared vision - to push the boundaries of orthopaedics and sports medicine and achieve new standards for clinical excellence. We knew that the way to achieve a world-class centre of excellence was through super-specialism, dedicating resource and expertise to one area of medicine and attracting like-minded clinicians who understood that we could be ‘stronger together’.

In 2021 Fortius Clinic became part of Affidea Group, a leading European healthcare provider owned by GBL, itself a long-term investor in health brands. Affidea has committed to help Fortius achieve our vision to become Europe’s leading specialist provider of orthopaedics and sports medicine.

We have some of the most exciting and rewarding career opportunities in private healthcare. Fortius is built on the talent and the skills of each individual within it. Our core company values remain at the heart of everything we do.

Qualifications

• Previous experience in a customer service/front of house role.
• Competent in Information Technology.
• Ability to communicate effectively in English to a wide variety of people.
• Able to keep calm when under pressure and deal effectively with unanticipated demands.
• Be able to deliver high-quality customer service.
• Able to handle sensitive information without compromising confidentiality.
• Good telephone manner.

If you are interested, please apply via our website link and a member of our team will be in touch shortly!