Horticulture Manager

Dobbies; Forty Green; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading garden centre is seeking a Horticulture Manager to enhance customer experience and lead the horticulture department. You will drive sales, provide expert advice, and ensure high operational standards while fostering a positive team environment. With a focus on customer service and wellbeing, you will play a key role in enhancing the store's influence in the community.

Benefits

Generous annual leave with flexible use

Uncapped store discounts

Financial wellbeing support through Wagestream

Wellbeing services through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Horticultural expertise with retail management experience.
• Ability to identify training needs and coach staff.
• Alignment with values of teamwork and customer focus.

Responsibilities

• Oversee horticulture department operations for profitable sales.
• Provide expert advice on plant care and gardening products.
• Inspire team to deliver the best in-store experience.

Skills

Horticultural expertise

Retail management experience

Commercial awareness

Leadership skills

Customer service

Job description

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Horticulture Manager

Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards. They work alongside the general manager to set a high standard within our flagship department.

Responsibilities

• Oversee the horticulture department operations to maximize profitable sales and growth, creating a customer-focused environment.
• Provide expert advice on plant care, maintenance, and gardening products.
• Inspire your team to deliver the best in-store experience, ensuring a positive customer journey.
• Collaborate with central support teams to maintain excellent communication and improve business performance.
• Ensure health & safety regulations are followed, prioritizing employee and customer welfare.
• As part of the senior management team, assume duty manager responsibilities, including key holder duties.

Who we are looking for

• Horticultural expertise with retail management experience.
• Commercial awareness, including understanding budgets, profitability, and sales strategies.
• Ability to identify training needs and coach staff to deliver excellent customer service and a safe environment.
• Adaptability to changing priorities, workloads, and regulations.
• Leadership skills to manage change positively and motivate the team through seasonal changes.
• Alignment with our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

• Generous annual leave with flexible holiday usage.
• Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
• Access to Wagestream for financial wellbeing support.
• Confidential support and wellbeing services through Retail Trust.
• Development opportunities via Dobbies Academy and eLearning.
• A passionate, diverse, and committed team culture.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plants through our products, services, and community events. Many stores feature restaurants or coffee shops, and we partner with charities to support community initiatives. We are dedicated to being a great place to work, encouraging colleagues to grow and succeed together.