Horticulture Expert

Dobbies Garden Centres; Royston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national garden centre retailer is seeking Horticulture Experts in Royston to enhance customer experience by supporting staff and driving sales. Candidates should have customer service skills, supervisory experience, and a passion for plants. The role offers generous annual leave, store discounts, and development opportunities in a vibrant culture. Join a team committed to customer satisfaction and garden living all year round.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support services

Ongoing development programs

Qualifications

• Passion for delivering great customer experience.
• Experience in a customer-facing role and passion for plants.
• Ability to lift heavy objects for store projects.
• Punctuality and professional appearance.
• Eagerness to learn new skills.

Responsibilities

• Coach staff and deputise for management.
• Drive sales through customer interactions.
• Assist customers with transactions.
• Maintain department standards.
• Provide product knowledge support.

Skills

Customer service

Supervisory experience

Plant knowledge

Teamwork

Proactive attitude

Interpersonal skills

Job description

Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards, whilst working alongside the Horticulture Manager.

Responsibilities

1. Supporting and coaching other members of staff and deputising for management in their absence.
2. Demonstrating effective leadership by working alongside the horticulture team to create a positive working environment.
3. Providing excellent customer service by assisting customers with various transactions across the store.
4. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
5. Offering support with customer queries through high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
6. Working with your team to ensure the department is maintained to a high standard.
7. Some key holder responsibilities may be required.

Who We Are Looking For

• A passion for delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for plants, along with supervisory experience.
• The ability to lift heavy objects to support larger store projects.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctuality, professional appearance, and a proactive, hardworking attitude.
• Eagerness to learn new skills and gain new experiences.
• Ability to demonstrate our values at all times - being one team, improving daily, bringing a smile, living and breathing gardens, and making it work for our customers.

What We Offer

• Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice.
• Access to Retail Trust for confidential support, virtual GP, free counselling, and retail rewards.
• Access to Dobbies Academy for ongoing development through eLearning and programs.
• A thriving, passionate, diverse culture committed to customer satisfaction.

About Us

At Dobbies, we have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants makes us unique. We showcase this through our own brand, branded products, concession partners, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and experiences that bring communities together and support a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success. Together, we make it work for our customers.