Horticulture Customer Advisor

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.

Responsibilities

1. Deliver inspirational gardening standards through excellent standards and service.
2. Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
4. Work with your team to ensure the department is kept to a high standard.
5. Support other store areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service. This provides an opportunity to gain diverse skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role and a passion for plants.
3. Ability to lift heavy objects to support store projects.
4. Team-oriented with strong relationship-building skills and a positive attitude.
5. Punctual, well-presented, and proactive.
6. Eager to learn new skills and gain experience.
7. Demonstrate our values: teamwork, continuous improvement, positivity, a love for gardens, and customer focus.

What We Offer

1. Generous annual leave with flexible holiday options.
2. Uncapped store discounts: 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
4. Support through Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
5. Development opportunities via Dobbies Academy and eLearning platforms.
6. A passionate, diverse, and supportive team culture committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community engagement, including events, experiences, and charity work. We are committed to being a great place to work, encouraging colleagues to thrive and succeed, making it work for our customers.