Horticulture Customer Advisor

Dobbies; Hungerford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer seeks Horticulture Customer Advisors to enhance customer experience through excellent service and plant advice. The role involves promoting Dobbies Club membership, maintaining high gardening standards, and engaging with customers. Join a diverse and passionate team in a company committed to customer focus and professional development.

Benefits

Generous annual leave

Uncapped store discounts

Access to Wagestream

Support through Retail Trust

Ongoing development and training through Dobbies Academy

Qualifications

• Experience in a customer-facing role essential.
• Ability to lift heavy objects.
• Passion for plants and gardening.

Responsibilities

• Deliver excellent gardening standards and service.
• Drive sales through customer interactions.
• Assist customers with product knowledge.

Skills

Customer service

Horticultural knowledge

Teamwork

Communication

Job description

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Job Reference:

5cb91d898c50

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service
• Drive sales through customer interactions, promoting the benefits of the Dobbies Club membership
• Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening
• Work with your team to ensure the department is maintained to a high standard
• Support on the shopfloor and other store areas as needed, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service—an opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering excellent customer experiences with a friendly attitude
• Experience in a customer-facing role and a love for plants
• Ability to lift heavy objects for store projects
• Team player who builds relationships, enjoys fun, and celebrates success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn and develop new skills
• Ability to demonstrate our values—being a unified team, continuous improvement, positivity, passion for gardening, and customer focus

What we offer

• Generous annual leave, with flexible holiday use and statutory days off
• Uncapped store discounts: 50% in restaurants, 25% in the Garden Centre, 10% in food halls
• Access to Wagestream for financial wellbeing support, earnings access, savings, and advice
• Support through Retail Trust, including confidential support, virtual GP, counselling, and retail rewards
• Dobbies Academy for ongoing development and training
• A passionate, diverse, and committed team culture

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores nationwide. We are passionate about gardens and plants, showcasing our love through products, services, and community events. Many locations feature cafes or restaurants, creating welcoming environments for customers. We are committed to being a great place to work, encouraging colleagues to thrive and celebrate success, making it work for our customers.