Horticulture Customer Advisor

Dobbies Garden Centres; Broxburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in Scotland is seeking a Horticulture Customer Advisor to enhance customer experience and drive sales. The ideal candidate will have a strong passion for customer service and plants, will enjoy teamwork, and will thrive in a fast-paced environment. The role includes maintaining department standards and assisting customers with inquiries. Competitive benefits such as generous discounts and development opportunities are offered.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

Financial wellbeing support

Confidential support through Retail Trust

eLearning and development programmes

Qualifications

• Passion for delivering a great customer experience, serving with a smile.
• Experience in a customer-facing role and a passion for plants.
• Ability to lift heavy objects for store projects.
• Well-presented and punctual with a can-do attitude.
• Eagerness to learn new skills and gain new experiences.
• Demonstrates company values and works well in a team.

Responsibilities

• Deliver inspirational gardening standards through excellent service.
• Drive sales through customer interactions, promoting Dobbies Club membership.
• Provide product knowledge for plants and gardening.
• Maintain high department standards with the team.

Skills

Customer service

Plant knowledge

Teamwork

Job description

Overview

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
• Working with your team to ensure the department is kept to a high standard
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience

Qualifications

• \"You\'ll have a passion for delivering a great customer experience, serving everyone with a smile\"
• Experience within a customer facing role and a passion for plants
• Ability to lift heavy objects to support larger store projects
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hard working attitude along with you
• You are eager to learn new skills and gain new experiences
• Can demonstrate our values at all times - we\'re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.