Horticulture Customer Advisor

Dobbies; Ayr; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Dobbies as a Horticulture Customer Advisor and play a crucial role in enhancing customer experiences across the store. You'll be responsible for delivering high gardening standards and engaging with customers to foster loyalty through expert plant advice. This role also allows you to develop various skills while contributing to a team that values positivity and a shared passion for gardening.

Benefits

Generous annual leave entitlement

Uncapped store discounts

Access to Wagestream

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role required.
• Passion for plants and gardening.
• Ability to lift heavy objects.

Responsibilities

• Deliver excellent gardening standards and customer interactions.
• Promote Dobbies Club benefits to customers.
• Maintain high standards in the department.

Skills

Customer service

Plant knowledge

Teamwork

Proactivity

Positivity

Job description

Social network you want to login/join with:

Horticulture Customer Advisor

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores by driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service.
• Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
• Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening products.
• Collaborate with your team to ensure the department is kept to a high standard.
• Work on the shopfloor and other areas of the store as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain diverse skills and experience.

Who we are looking for

• Passionate about delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for plants.
• Ability to lift heavy objects to support larger store projects.
• Team player who builds relationships, enjoys work, and celebrates success.
• Punctual, well-presented, with a proactive and hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Demonstrate our values at all times: being one team, continuous improvement, positivity, a love for gardens, and customer focus.

What we offer

• Generous annual leave entitlement, with flexibility to use holidays when desired, requiring limited statutory days off.
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support from Retail Trust with confidential support, virtual GP, free counseling, and retail rewards through our wellbeing platform.
• Development opportunities via Dobbies Academy with eLearning and training programs.
• A passionate, diverse, and committed team culture focused on making it work for our customers.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every nation of the UK. Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature a restaurant or coffee shop, and we host events and support charitable initiatives. We are dedicated to being a great place to work, encouraging our colleagues to be their best and celebrate success together.