Horizontal Trading Manager

Arlingtonadmin; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is redefining the ecommerce landscape. As part of the Horizontal Trading team, you will lead impactful initiatives to drive growth and retention through innovative coupon strategies. Your role will involve collaborating with various teams to enhance customer experiences and operational efficiency. With a focus on data-driven decision-making and project management, you will play a crucial part in scaling the coupon program and ensuring its success. This is an exciting opportunity to make a significant impact in a dynamic environment that values creativity and customer-centric solutions.

Qualifications

• Strong project management experience with the ability to coordinate initiatives across functions.
• Self-sufficient and results-oriented with data-driven decision-making skills.

Responsibilities

• Manage end-to-end coupon operations within the CRM system.
• Produce forecasts with sales and spend efficiency recommendations.
• Coordinate with marketing and merchandising teams for timely coupon delivery.

Skills

Project Management

Data-Driven Decision Making

Customer Focus

Excel Proficiency

SQL

Job description

3 weeks ago Be among the first 25 applicants

At eBay, we're more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets worldwide. We are committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About The Role And Team

The Horizontal Trading team at eBay is responsible for developing and scaling trading and loyalty levers, which drive growth and retention of buyers and sellers. We plan and implement a quarterly calendar of promotional activities and incentives aimed at delivering relevance, value for customers, and driving business performance in partnership with marketing and category management teams.

You will be responsible for leading and coordinating operations behind the coupon program, our most impactful trading lever in driving top-line business performance. Additionally, you will lead a newly launched initiative within our incentives program.

Success Will Be Measured By

• Incremental GMV growth
• Improvements in spend efficiency and return on investment
• Customer price perception
• Scaling seller participation
• Operational innovation

What You Will Accomplish

• End-to-end management of coupons within our CRM system.
• Facilitate category management teams in inviting their sellers to coupon promotions and provide regular updates on sign-up rates ahead of deadlines.
• Produce forecasts with sales and spend efficiency, including recommendations on how to proceed.
• Reduce churned sellers by monitoring leaks in the process and creating safeguards.
• Coordinate with supporting functions such as marketing and merchandising teams to ensure timely and impactful coupon delivery.
• Use data to identify opportunities to scale the coupon program further.
• Strive for operational excellence by optimizing processes to improve efficiency and reduce errors.
• Understand the eBay customer and promote a customer-first attitude within the team and broader business.
• Engage with product teams to advocate for developments benefiting coupons.
• Balance trade-offs between business needs and technical constraints, gaining consensus from partners along the way.

What You Will Bring

• Strong project management experience with the ability to build and implement operational plans, coordinating initiatives across different functions.
• Experience in developing and delivering plans to meet commercial objectives aligned with overall business goals. Ability to build and sustain relationships across all organizational levels for effective plan execution.
• Self-sufficient, results-oriented, and data-driven decision-making skills. Proficiency in Excel and comfort working in a dynamic environment.
• A passion for eBay as a buyer and seller, and a strong customer focus.
• Experience with SQL is beneficial but not required.