Hope House support worker

Look Ahead; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A notable non-profit care provider is seeking a compassionate Support Worker for their Hope House service in Slough. You will be responsible for key-working duties, supporting customers in their living environments, and engaging with the local community. Ideal candidates will have experience in mental health and social care. Opportunities for professional growth and training are offered.

Benefits

Annual leave increasing with length of service

Free DBS

Exclusive discounts via Reward Gateway

Fully paid induction programme

Employee Assistance Programme

Generous pension contributions

Quarterly Staff Awards

Qualifications

• Experience working in mental health.
• Experience in the social care or charity sector.

Responsibilities

• Undertake key-working responsibilities for a caseload assigned by the Team Leader.
• Support customers with domestic tasks to ensure high-quality accommodation.
• Create support/action plans based on assessments.
• Maintain accurate records and undertake administrative duties.

Skills

Social interaction

Approachability

Teamwork

Resilience

Customer focus

Education

Up to NVQ Level 2 or equivalent

Job description

We’re looking for a kind, compassionate, and resilient Support Worker to join our Hope House service in Slough.

£, per annum, working hours per week.

Want to feel valued? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development, and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for confidential support
• A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We provide support for customers, with two sites: Hope House (bed supported housing) and Doddsfield Rd (flats independent living with floating support).

Hope House – Support hours hours days per week based on a shift rota pattern – (sleep-ins staff are paid additional to salary advertised).
Doddsfield Rd – Floating support (during working hours).
Team - X Contract Manager, X Team Leader, Support Workers.
Staff work closely with Slough Community Mental Health Team (SCMHT). We also have a designated Occupational Therapist supporting staff. Customers attend Hope College, facilitated via Slough Mental Health Team, as part of their recovery process for independent living.
This is a great opportunity for any support worker to gain experience within the mental health field, based on a solid working relationship with SCMHT. We have implemented training from SCMHT to support staff with understanding mental health diagnoses and managing crises.

What you’ll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
• Undertake initial and ongoing assessments of needs and risks, and agree support levels and actions.
• Create support/action plans based on assessments and available resources.
• Support customers with domestic tasks and practical assistance to ensure high-quality accommodation.
• Develop and maintain links with key agencies and service providers in the community.
• Empower customers to access services and benefits.
• Maintain accurate records and undertake administrative duties.
• Encourage tenants to pay rent and manage rent accounts effectively.
• Proactively chase referrals to fill properties efficiently.
• Adhere to policies and procedures.
• Engage in learning and development activities.
• Perform any other duties as reasonably assigned.

This list is not exhaustive and may change according to the needs of Look Ahead.

About you:

• Enjoy social interaction and community involvement.
• Approachable, open, and calm under pressure.
• Team-oriented, well-organized, flexible, and receptive to feedback.
• Resilient and confident, with high self-esteem.
• Respectful, articulate, and customer-focused.
• Motivated for personal and professional growth.
• Able to cope positively with challenging behaviors.

What you’ll bring:

• Up to NVQ Level / or equivalent or experience in social care/charity sector.
• Experience working in mental health.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing. We deliver over services, supporting thousands of customers annually. Our mission is to co-design and deliver innovative social care solutions to help people thrive. We work across mental health, homelessness, complex needs, young people, care leavers, and learning disabilities, offering many opportunities for career growth.

Our values include:

• Excellence and innovation
• Caring and Compassionate
• Inclusive and Trusted
• Partnership and One-Team

We are committed to safeguarding and promoting welfare and encourage applications from diverse backgrounds. We may contact suitable candidates for other roles if this one is not successful. The advert may close early if filled.