Homework Online Travel Booking Administrator

Succeed Recruitment; Leeds; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking an Online Booking Administrator to support their travel team. The role involves identifying booking issues, processing payments, and delivering exceptional customer service. Ideal candidates will have a background in travel, excellent attention to detail, and be proficient in using supplier systems. The position offers a competitive salary of up to £26,260 plus commission and can be fully homebased.

Qualifications

• Experience in customer service, sales, or administration within the travel industry is essential.
• Attention to detail and accuracy in processing information.
• Experience in a fast-paced environment is necessary.

Responsibilities

• Identify failure issues and report through internal channels.
• Utilise supplier systems to re-book customer holidays.
• Process customer payments securely and accurately.
• Load information accurately into back-office systems.
• Work towards and exceed booking targets.
• Deliver exceptional customer service.

Skills

Customer service experience

Attention to detail

Experience in fast-paced environment

Knowledge of supplier websites

Computer competent

Proficient in packaging products

Job description

Overview

If you're a travel industry professional looking for an opportunity to move away from sales and into a support/administration role, we have the perfect opportunity for you! Joining our client's growing travel team as an Online Booking Administrator, you'll work as part of a team to ensure that any online bookings which may fail as a result of any technical or supplier led issues are quickly and efficiently identified, resolved, processed and administered in order to maximise sales. Attention to detail is key and you'll facilitate and process customer payments securely ensuring all information obtained, inputted, and verified is accurate at all times. You'll strive to deliver exceptional customer service representing our client's successful travel brands. Ultimately, your aim is to drive repeat custom by providing outstanding service and building strong rapport. In return, our client can offer a competitive salary of up to £26,260 plus commission & excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online. Please note - this role can be fully homebased.

Role responsibilities

• Identifying failure issues and reporting through to the correct internal channels
• Utilising multiple supplier systems in order to re-book customers holidays
• Process customer payments securely and accurately
• Loading accurately into our back-office system
• Continuously working towards and exceed booking targets
• Ensuring all information obtained, inputted, and verified is accurate at all times
• Striving to deliver exceptional customer service

Skills / Qualifications

• Customer service / sales or admin experience from within the travel industry - essential
• Great attention to detail and accuracy
• Experience of working in a fast-paced environment
• Knowledge of supplier websites
• Computer competent to book holidays swiftly and efficiently
• Proficient in packaging multiple products together

If you're interested in learning more about this Online Travel Booking Administrator role, please press the apply online button now!

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