Homeownership Manager

Thurrock Council; Thurrock; On-site; GBP 64,000; Full time

Job summary

A local government council in Thurrock is seeking a Homeownership Services Manager to lead a team delivering high-quality leasehold management and service charge administration. The ideal candidate will have a strong understanding of homeownership legislation, financial management experience, and excellent dispute resolution skills. This permanent position offers a starting salary of £63,393 per annum with flexible working hours, contributing to the council's aim to provide exceptional service to homeowners and leaseholders.

Qualifications

• Experience in financial management and risk control within a housing context.
• Proven ability to develop policy, manage a team and deliver on targets.
• Excellent dispute resolution and stakeholder engagement skills.

Responsibilities

• Drive service improvements and ensure financial accuracy in service charges.
• Maintain strong relationships with leaseholders and key stakeholders.
• Champion customer engagement, ensuring leaseholders are well-informed.

Skills

Strong understanding of homeownership legislation

Financial management

Dispute resolution skills

Stakeholder engagement

Ability to self-manage time

Job description

Homeownership Services Manager

Starting Salary: £63,393 per annum
Grade: H
Permanent Contract
37 Hours per week

About Thurrock

Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent Lakeside, and breath‑taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily. We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail, and creative industries.

About the Role

The Homeownership Services Manager is a management position within the Place Directorate, responsible for leading a team to deliver high‑quality leasehold management, service charge setting and Right to Buy administration to support Council leaseholders while ensuring compliance with relevant housing regulations and legislation.

Thurrock Council manages a diverse homeownership portfolio, consisting of leasehold and freehold properties across the borough. This portfolio presents a unique opportunity to engage with a range of tenure types, ensuring that leaseholders and homeowners receive excellent service.

Key Responsibilities

• Drive service improvements and ensure financial accuracy in service charges.
• Maintain strong relationships with leaseholders and key stakeholders.
• Champion customer engagement, ensuring leaseholders are well‑informed and their voices are heard in decision‑making.
• Ensure transparency in billing, manage disputes effectively and implement best practices in leasehold services.
• Lead on developing policies, managing financial risks and supporting team members to meet targets.
• Apply knowledge of homeownership legislation, economic management and dispute resolution.

Qualifications

• Strong understanding of homeownership legislation and related regulations.
• Experience in financial management and risk control within a housing context.
• Proven ability to develop policy, manage a team and deliver on targets.
• Excellent dispute resolution and stakeholder engagement skills.
• Ability to self‑manage time effectively while collaborating with other housing teams.

A Disclosure and Barring Service (DBS) Check is not required for this post.

Key Dates

• Advert closing date – Redeployment only: 27th November 2025
• Advert closing date – Internal & External: 14th December 2025

Interview dates: To Be Confirmed

We reserve the right to withdraw the role at any time – candidates may be invited to interview upon submitting a complete application. Previous applicants need not re‑apply. To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document). If you encounter an error message when opening the Job Profile link please refresh the error page.