Homeownership Manager

Homeownership Manager needed in Grays, £266.16 per day

PAYE - Reference: RQ1513267

The Homeownership Manager will be responsible for leading the operational management of home ownership services, ensuring the delivery of high-quality, seamless Leasehold Management and Right to Buy services. Key responsibilities include:

1. Managing service delivery, including all aspects of customer care.
2. Ensuring an efficient and effective Right to Buy service in accordance with Housing Act 1985 Part V.
3. Analyzing performance data to monitor, improve, and identify opportunities.
4. Preparing service charge estimates and actuals accurately and timely within statutory timeframes.
5. Preparing Ground Rent Demands promptly and accurately within statutory deadlines.
6. Conducting statutory consultations under section 20, adhering to legal thresholds and schedules.
7. Billing for major works and service charges within statutory targets.
8. Providing professional handling of leaseholder enquiries, correspondence, and complaints, complying with FOI, Data Protection Regulations, and Information Sharing Protocol.
9. Resolving complex enquiries related to permissions, licences, subletting, assignments, lease, and service charges, ensuring excellent customer experience.
10. Collaborating with other departments to resolve complex matters promptly.
11. Maintaining up-to-date knowledge of leasehold legislation and case law to ensure compliance.
12. Managing information provided to residents regarding leasehold management, right to buy, and billing, in line with legislation and stakeholder requirements.

This is a full-time role on a temporary contract basis.

If interested, please apply through our website with your CV or email it to katie@essentialemploy.co.uk, quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references. Please be prepared.

Due to high application volumes, we may not respond to all unsuccessful applicants, but you will be contacted by phone if your CV progresses to the next stage.

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