Homeowner Coordinator

Aspire Recruitment; London; On-site; GBP 33,000; Full time

Job summary

A leading company in the housing sector is seeking a Homeowner Coordinator to join their customer-focused team in London. The role involves managing lease-related enquiries, assisting homeowners with various processes, and providing exceptional customer service. Ideal candidates will have strong organizational skills and experience in a fast-paced environment.

Benefits

Agile working arrangements

Family-friendly policies

Annual leave starting from 26 days

Great Places to Work certification 2022

Ranked 23rd in the UK for Best Workplaces for Women

Qualifications

• Experience in a fast-paced administrative environment.
• Strong customer service and stakeholder management skills.
• Excellent organizational skills and attention to detail.
• Proficiency with IT systems.

Responsibilities

• Handle lease-related enquiries and assist homeowners.
• Manage lease extensions, re-mortgages, and subletting requests.
• Administer government schemes like Right to Buy.

Skills

Customer service

Stakeholder management

Organizational skills

Attention to detail

IT proficiency

Job description

Homeowner Coordinator
£32,881
Permanent
Location: London (E15 1BJ)
Hours: 35 hours per week
Work Pattern: Hybrid (2 to 3 days in the office)
Working Days: Monday to Friday

About the Role

Are you a team player who thrives in a fast-paced environment? Are you organized and efficient? If so, this exciting opportunity with one of the UK's largest housing associations and new home builders could be perfect for you.

As a Homeowner Coordinator within the customer-focused Homeownership Team, you will handle various lease-related enquiries, assist homeowners with sales, provide information to solicitors, support residents through staircasing, process lease extensions, re-mortgages, subletting requests, and administer schemes like Right to Buy and Right to Acquire.

Key Responsibilities

1. Assist with general lease enquiries, approvals, and restrictions.
2. Support homeowners with selling their homes and other purchase options.
3. Manage lease extensions, re-mortgages, and subletting requests.
4. Administer government schemes such as Right to Buy and Right to Acquire.
5. Provide excellent customer service and support to the Homeownership team.
6. Ensure all tasks are completed in line with policies and procedures.
7. Keep customers and third parties informed about transaction progress.
8. Support case progression through sourcing and supplying necessary information or documents.

Candidate Requirements

• Experience working in a fast-paced administrative environment.
• Strong customer service and stakeholder management skills.
• Excellent organizational skills and attention to detail.
• Proficiency with IT systems and quick learning ability.

Benefits

• Agile working arrangements
• Family-friendly policies
• Annual leave starting from 26 days, rising to 31 days plus bank holidays
• Great Places to Work certification 2022
• Ranked 23rd in the UK for Best Workplaces for Women

If you meet the requirements and are interested, please apply promptly!

Send your CV to Annalee Wood at Aspire Recruitment. Please note, due to high application volumes, only shortlisted candidates will be contacted within 14 days. Your data will be processed in accordance with our Privacy Policy.