Homeowner Coordinator

MesaBilling; Leeds; Hybrid; Part time

Job summary

A leading housing association in the UK is seeking a Homeowner Coordinator for maternity cover. This hybrid role involves supporting the Homeownership team with lease enquiries and customer service, requiring strong organisational and customer service skills. Join a dynamic environment where you can develop your administrative capabilities and be part of a recognized supportive workplace.

Benefits

Agile working with 1 day in the office

Strong family-friendly policies

Annual leave starting from 26 days, rising to 31

Great Places to Work certified 2022

Best Workplaces for Women ranked 23rd in the UK

Qualifications

• Experience in a fast-paced administrative environment is essential.
• Strong customer service skills and ability to multitask.
• Familiarity with simple business systems is beneficial.

Responsibilities

• Handle general lease enquiries and assist homeowners in selling.
• Support case progression and maintain communication with customers.
• Administer purchase options and process lease extensions.

Skills

Customer Service

Organisational Skills

Attention to Detail

Job description

£16.48 per hour

Temporary Contract until Nov 2025

London (E15 1BJ)

35 hours per week

Hybrid (1 day per week in the office)

Are you a team player?

Do you thrive in a fast-paced environment?

Are you organised and efficient?

Then this could be the role for you!

An exciting opportunity has arisen with one of the largest housing associations / new home builders in the UK.

They are recruiting a Homeowner Coordinator for a maternity cover.

The team is responsible for dealing with general lease enquiries, approvals, restrictions; assisting homeowners to sell their homes; providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called staircasing; processing lease extensions, re-mortgages, and subletting requests; administering the Right to Buy and Right to Acquire, and other purchase option schemes.

As a Homeowner Coordinator, you will handle a varied workload, assisting the Officers in the team.

The role is fast-paced and dynamic. To succeed, you must be customer-focused, positive, an excellent communicator, and able to multitask.

Excellent organisational skills and attention to detail are essential.

The coordinators support the Homeownership team by providing excellent service to customers while ensuring all tasks are completed in line with policies and procedures. They keep customers and third parties updated on transaction progress and support case progression by sourcing and supplying information or documents.

The Candidate

Previous experience working in an administrative, fast-paced environment is vital. You should have strong customer service skills, demonstrate high organisation levels, meet deadlines, and manage stakeholder relationships effectively. Good IT skills, familiarity with simple business systems, and quick learning ability are also important.

Benefits Package Includes

• Agile working with 1 day per week in the office (Tuesday)
• Strong family-friendly policies
• Annual leave starting from 26 days, rising to 31, plus bank holidays
• Great Places to Work certified 2022
• Best Workplaces for Women ranked 23rd in the UK

If you are interested and meet the requirements, apply without delay!

Send your CV to Annalee Wood at Aspire Recruitment today.

Please note this vacancy is managed by Aspire Recruitment (agy). We receive high application volumes and will contact only shortlisted candidates within 14 days. Applying indicates your consent to our Privacy Policy regarding data processing.