Homelessness Reviews and Quality Assurance Officer

Carrington West; Essex; Hybrid; GBP 80,000 - 100,000; Full time

Job description

We are working on behalf of a local authority client to recruit a Homelessness Reviews and Quality Assurance Officer for a 3-4-month contract. This is an exciting opportunity for an experienced housing professional to join a high-performing team and support key areas of the service relating to statutory homelessness reviews, complaints, and service quality. The role offers flexible hybrid working with 2 days required in the office each week.

As part of the Housing Operations Service, you will play a key role in leading the Section 202 review function, enhancing service delivery through quality assurance, supporting temporary accommodation strategy, and contributing to performance improvement across the housing team.

Key Responsibilities

1. Lead on statutory Section 202 homelessness reviews, ensuring timely and legally compliant decisions.
2. Provide expert advice to senior managers, members, and colleagues on homelessness, housing advice, and allocations.
3. Draft responses to MP enquiries and complex complaints, identifying service improvement opportunities.
4. Support the delivery and management of temporary accommodation and help reduce reliance on bed & breakfast.
5. Carry out quality reviews of decision-making across the housing team to support continuous improvement.
6. Maintain expert knowledge on legal and policy developments in homelessness and housing.
7. Contribute to key partnerships including the Rough Sleeping Initiative and work closely with temporary accommodation providers.
8. Ensure performance against KPIs, BVPIs, and local indicators is monitored and improved wherever possible.
9. Work flexibly across the housing team to support resilience and operational delivery.

About You

1. Proven experience managing Section 202 homelessness reviews and in-depth understanding of the Housing Act 1996 (as amended).
2. Strong working knowledge of housing allocations law, homelessness policy, and wider housing legislation.
3. Experience working in or alongside local authority housing services.
4. Excellent report writing, analytical, and communication skills.
5. Understanding of safeguarding responsibilities and vulnerable client needs.
6. Knowledge of local government frameworks and the political landscape.
7. Ability to work collaboratively across teams and with external partners.
8. Strong commitment to equality, diversity, and customer service.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today.