Homelessness Prevention Officer

Semester; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent organization is seeking a Homelessness Support Officer to provide critical support to individuals in Oldham facing homelessness. This role involves delivering high-quality advice, managing applications, and ensuring statutory duties are met. Candidates will benefit from free ongoing training and competitive pay rates, along with support from a dedicated team.

Benefits

Free ongoing training opportunities

Competitive pay rates

In-house payroll with weekly payments

Enhanced DBS completed

Support from a dedicated, friendly team

Assigned experienced consultant

Various opportunities in your preferred area

Qualifications

• Enhanced DBS/Update service required.
• References for the last 5 years of employment.

Responsibilities

• Manage homeless applications effectively and ensure legal compliance.
• Provide professional housing options interviews and investigations.
• Assess customer needs in accordance with relevant legislation.

Skills

Legal compliance

Housing advice

Casework management

Customer service

Crisis intervention

Job description

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Job Role: Homelessness Support Officer

To deliver high-quality, customer-focused advice and support to people in Oldham who are homeless or at risk of homelessness. Responsibilities include providing housing advice, investigating applications under statutory duties (Housing Act 1994, Homelessness Reduction Act 2017), and supporting the Council's statutory homelessness duties.

Key duties include:

1. Managing homeless applications effectively and ensuring legal compliance.
2. Providing professional housing options interviews and homelessness investigations.
3. Assessing customer needs in accordance with relevant legislation (Care Act 2014, Children Act 1989).
4. Undertaking detailed casework, including legal duties, housing and support needs, and producing Personal Housing Plans.
5. Visiting potentially homeless customers and advising on options to remain in existing accommodation.
6. Referring customers to specialist support services (substance misuse, mental health, debt management, benefits).
7. Issuing notifications, referral letters, and outcome letters, including statutory notifications (s184).
8. Responding to enquiries promptly and maintaining accurate records.
9. Working with Temporary Accommodation Services to place housing and update records.
10. Providing Out of Hours Emergency Housing Service and Cold Weather Provision on a rota basis.
11. Ensuring compliance with legislation, policies, and good practice.
12. Representing the Service and the Council at meetings as required.

Please note: This is a Long Term Temporary post to start ASAP.

Essential Requirements:

• Enhanced DBS/Update service.
• References for the last 5 years of employment.

Benefits of working with Semester.co.uk:

• Free ongoing training opportunities.
• Competitive pay rates.
• In-house payroll with weekly payments.
• Enhanced DBS completed.
• Support from a dedicated, friendly team.
• Assigned experienced consultant.
• Various opportunities in your preferred area.