Homelessness Prevention Floating Support Worker

New Forest District Council; Aldershot; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A local government council is seeking a dedicated individual to support vulnerable people facing homelessness in Aldershot. The role involves collaborating with professionals to provide practical support in securing accommodation. Candidates should have experience working with complex needs and strong communication skills. This position offers a salary between £27,939 - £30,372 per annum, with hybrid working options.

Benefits

23 - 24 days annual leave

Local Government Pension scheme

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience working with clients with complex needs and a track record of achieving positive outcomes.
• Ability to work effectively with multidisciplinary teams.
• Commitment to helping vulnerable people navigate accommodation pathways.

Responsibilities

• Work with clients facing homelessness to build relationships with other professionals.
• Support the Council to reduce households going into emergency accommodation.
• Collaborate with the Homelessness Team to provide joined-up support.

Skills

Experience with clients with complex needs

Strong communication skills

Relationship-building skills

Problem-solving skills

Ability to engage with partner agencies

Job description

Overview

Are you experienced in supporting vulnerable people to achieve their accommodation goals? We are looking for a dedicated, dynamic, positive and forward-thinking individual to work closely with our Prevention of Homelessness Officers to provide effective practical support to our clients in retaining or securing accommodation in the private sector.

What’s in it for you?

• £27,939 - £30,372 per annum
• 23 - 24 days annual leave (plus an additional 5 days after 5 years’ service)
• Local Government Pension scheme
• On-site parking
• Employee Assistance Programme
• Hybrid working
• Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants
• Cycle to Work scheme which could save you around 40% on cycles and accessories

Whilst we offer hybrid working opportunities there will be the requirement to attend our head office in Lyndhurst each week.

This post requires a Basic DBS check to be completed.

Role and responsibilities

• Work with clients facing homelessness, including those with complex needs, to build relationships with other professionals to ensure necessary support is available to access services and sustain accommodation.
• Support the Council to reduce the number of households going into emergency accommodation by working with our Homelessness Officers to resolve homelessness situations and enable clients to remain in current accommodation or transition when needed.
• Collaborate with the Homelessness Team and other professionals to provide joined-up support.
• Demonstrate a history of working with clients with complex needs (e.g., mental health issues, substance misuse, debt issues) and deliver excellent outcomes.
• Apply problem-solving skills to issues faced by clients and engage with partner agencies to achieve the best outcomes, primarily to remain in current home or source and settle into new accommodation, mainly in the private sector.

Person specification / Qualifications

• Experience working with clients with complex needs and a track record of achieving positive outcomes for clients.
• Ability to initiate and engage with partner agencies to support accommodation outcomes.
• Strong communication and relationship-building skills with clients and professionals.
• Commitment to helping vulnerable people navigate accommodation pathways.
• Flexibility to work in collaboration with multidisciplinary teams.

About us and culture

At NFDC we believe that all our employees make a valuable contribution to the work of the Council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted.

Application details

If you are interested in this position and meet the criteria, we would be very happy to hear from you. For more information and an informal chat about the role please contact Vicky Gibbs on 02380 285246.

Closing Date: Midnight on Wednesday 8th October 2025.

Interview date: Friday 17th October 2025