Homeless Support Worker

Two Saints; Fareham; On-site; GBP 24,000 - 36,000; Full time

Job summary

In dieser spannenden und herausfordernden Rolle bei einem führenden Anbieter von Unterstützungsdiensten haben Sie die Möglichkeit, das Leben von Menschen, die mit Obdachlosigkeit und komplexen Bedürfnissen kämpfen, erheblich zu beeinflussen. Sie werden Teil eines engagierten Teams, das sich darauf konzentriert, Klienten dabei zu helfen, ihre Lebensqualität zu verbessern, indem Sie individuelle Unterstützungspläne erstellen und umsetzen. Ihre Aufgaben umfassen die Durchführung von Risikoanalysen, die Unterstützung bei der Wohnraumerhaltung und die Förderung von Lebenskompetenzen. Wenn Sie eine Leidenschaft für soziale Gerechtigkeit haben und einen positiven Einfluss auf die Gemeinschaft ausüben möchten, ist diese Position genau das Richtige für Sie.

Qualifications

• Starke Kommunikationsfähigkeiten und Teamarbeit sind erforderlich.
• Selbstmotivation und die Fähigkeit, in Krisensituationen ruhig zu reagieren.

Responsibilities

• Führen Sie die Fallverwaltung für Klienten und unterstützen Sie sie bei der Erreichung ihrer Ziele.
• Bewerten Sie die Bedürfnisse der Klienten und entwickeln Sie individuelle Unterstützungspläne.

Skills

Kommunikationsfähigkeiten

Selbstmotivation

Teamarbeit

Krisenmanagement

Interesse an Obdachlosigkeit

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This is a Permanent, Full Time vacancy that will close in 24 days at 23:59 BST.

The Vacancy

Hampshire Social Inclusion 101 provides accommodation and 24/7 support for up to 20 clients with complex and high-level support needs, as well as two additional emergency beds for overnight placements for rough sleepers.

Hampshire Social Inclusion Lot 2 - provides supported accommodation to adults who are homeless or at risk of homelessness across three locations. Each is tailored to the needs of the clients and offers various levels of support. This service also provides community support to individuals who are having difficulty maintaining their tenancy in their own accommodation in Fareham and Gosport.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living as well as preventing evictions. We also work with a range of agencies to maximise the support and opportunities for clients.

Although this can be a challenging role, it’s also very rewarding. This is an exciting role where no two days will be the same. You’ll take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply.

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
• To produce and regularly review comprehensive client-based risk assessments.
• To manage a caseload of clients on a one-to-one basis.
• To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification.
• To engage with local authorities, health providers, and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients.
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service.
• To support clients with managing their finances, paying rent, managing arrears, and accessing benefits.
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity, or volunteering.
• To support clients in trauma-informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
• To help maintain health and safety, ensuring clients, visitors, and buildings are safe in accordance with Health and Safety regulations, policy, and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
• To maintain confidentiality.
• To represent the organisation in a professional manner.
• To carry out any other reasonable duties required in the interest of the organisation.

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check which is a requirement for this role. This would be completed on appointment of the role.
• This role will require you to work flexibly across several sites.
• This role will require you to work with clients on a one-to-one basis.
• This role will require you to work nights and/or weekends.
• This role will require you to lone work.

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good working knowledge of Microsoft Outlook, Excel, and Word.
• Confident and assertive manner.
• Ability to self-motivate as you will work on your own.
• Effective team working.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

DESIRABLE CRITERIA

• Experience of managing a caseload of clients.
• Understanding of risk assessment and person-centred, outcomes-based delivery.
• Understanding of the support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations, and the benefits system.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable, or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible, and reliable client-led housing and support with a focus on reducing homelessness, improving health and wellbeing, and building on individuals’ skills and resilience to break the cycle of homelessness, poverty, and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.